Job Purpose "This position is open with Bajaj Finance Ltd." An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. This role requires working collaboratively in a multi-disciplinary team setting.

Duties and ResponsibilitiesPRINCIPAL ACCOUNTABILITIES Accountabilities associated with the job:

- All system enhancement, design, development, testing and roll out with the help of various stakeholders i.e. COE, IT, Ops etc.
- Delivery of volume from service channels - cashier & call center service.
- Delivery of volume from new identified channels like digital, CIBIL watch.
- Daily system/process support to the sales team.
- Daily business MIS preparation and roll out.
- Monthly incentive calculation and roll out.
- Contest calculation and roll out.
- Liaise with the HR team for various activities like R&R;, Auto Promotion, IJP roll out, annual and mid-year PMs closure etc.
- Track and manage On roll & Off roll headcount and productivity.
- Liaise with the Risk team for Offer generation, policy changes etc.
- Classroom training & training over call for any new enhancement, changes in product/processes.
- Allocation of monthly offer base to sales/call center team.
- Conduct various business meets like ZSM/RSM meet/Contest based trips.
- Manage portfolio metrics: ensuring collection of early delinquent cases and tracking of EWS location management.
- Manage various vendors: ensuring timely onboarding, calculation of payout etc.
- Monthly inputs for SMT reporting and Deck preparation.
- Annual inputs for LRS & AOP Deck preparation.

MAJOR CHALLENGES Challenges faced on an ongoing basis in carrying out the job:

- Major system issues and TAT for its resolution.
- Frequent system changes.
- Roll out of new system enhancements/customer communication across various channels.





DECISIONS Key decisions taken by job holder at his/her end:

- NA

INTERACTIONS Key working relationships a job holder needs to have INSIDE and OUTSIDE the company to accomplish the job:

Internal Clients

Roles you need to interact with inside the organization to enable success in your day-to-day work:

- Connect with various internal departments i.e. COE, Sales, Mkt, Credit, Ops, RCU, Collections & Compliance.
- Connect with the HR department for various activities.

External Clients

Roles you need to interact with outside the organization to enable success in your day-to-day work:

- Mapping of market competition and practices.
- Meeting with external vendors along with IT.

DIMENSIONS Key numerical data which will reflect the scope and scale of activities concerning this job:

Financial Dimensions

These should be quantifiable numerical amounts:

- Business achievement of Fee / Insurance / Rate as per the target.

Other Dimensions

Significant volume dimensions associated with the job:

- Total Team Size: 0 to 2
- Number of Direct Reports: 0 to 1
- Number of Indirect Reports: NA
- Number of Outsourced Employees: 0 to 2
- Number of Locations: 1
- Number of Products: 1

Required Qualifications and Experience Establishes and maintains professional networks with subject matter experts. This role requires tracking & maintaining business profitability by ensuring all metrics are in control to achieve the business target.

Culture Anchor

- Have high ambitions - Inspires the team to aim for higher targets and supports in achieving them.
- Own It - Acknowledges uncertainty and makes changes in own decisions/actions for better outcomes.

Locations BASIC SECTION

- Job Level: GB06
- Job Title: Cluster Manager - Business Loans - Indirect West, Unsecured, Sales
- Job Location Country: India
- State: MAHARASHTRA
- Region: West
- City: Mumbai
- Location Name: Mumbai - Goregaon
- Tier: Megapolis

📌 Regional Manager - Business Loans - Indi... (India)
🏢 Bajaj FinServ
📍 India