About Facilio

Facilio is an agentic platform transforming how large buildings manage their physical operations. Our platform powers the operations and maintenance of large building portfolios across hospitals, universities, offices and retail chains, with a mission to make buildings more operationally efficient.

Today, 150 enterprise customers use Facilio to improve cost efficiency, service quality, compliance and operational performance.

With a growing presence across the US, UK, Middle East and Australia, Facilio is backed by leading global investors, including Accel, Tiger Global, Dragoneer and Brookfield Growth.

The Role

Facilio is hiring a Refrigeration SME to be the primary domain expert and service delivery lead across our food-retail customer engagements. You will lead the customer success and remote monitoring service delivery efforts for the food retail customers focussed on end-to-end monitoring and failure prediction of refrigeration systems and serve as trusted advisor to customers engineering and operations teams — owing full life cycle of the customer engagement starting from first BRD workshop through post-go-live optimisation.

Every SOW we deliver to a food retailer contains a refrigeration layer requiring specialist judgment. You will own that layer with authority — and shape how Facilio solves it at scale.

What You'll Do

- Solution Architecture: Design refrigeration monitoring solutions for multi-site retail environments. Define controller connectivity, data ingestion, asset hierarchies and rack-to-case mappings.
- Implementation: Lead customer discovery, BRD workshops, solution design, technical scoping, UAT and go-live.




- FDD & Monitoring: Define FDD rules, alarm thresholds and monitoring logic for refrigeration faults such as iced cases, superheat deviations, refrigerant leaks and sensor/valve anomalies.
- Managed Services: Own post-go-live remote monitoring, alarm triage, fault investigation, escalations and ongoing optimisation of monitoring rules.
- Customer & Product Advisory: Advise customers on refrigeration solutions, scope presales requirements and translate domain needs into product inputs.
- Regulatory Compliance: Guide customers on EPA Section 608, AIM Act, HFC phase-down and refrigerant tracking requirements.

What You Bring

- Solid understanding of commercial refrigeration systems: parallel compression racks, CO2 transcritical, secondary loop and DX systems.
- Hands-on experience with Emerson/Copeland E2/E3 (required); Danfoss AK-SC255 / AK-CC (preferred).
- Understanding of controller hierarchy, point lists, I/O mapping, data ingestion and connectivity.
- Experience with i.LON, RDM, CAREL, Modbus, BACnet and LON.
- Knowledge of refrigeration controls, defrost cycles, superheat/subcooling, EEVs and refrigerants (R-404A, R-448A, R-449A, R-744, R-290).
- Experience with FDD rules, alarm configuration, remote monitoring and refrigeration fault diagnosis.
- Familiarity with EPA 608, AIM Act and refrigerant compliance platforms such as Accruent / Verisae / ServiceChannel.
- Experience in solution architecture, solutions consulting or implementation, ideally in commercial refrigeration, CMMS, connected buildings or IoT.
- Experience working with multi-site food retailers, grocery chains or refrigeration OEMs is preferred.

📌 Refrigeration Remote Monitoring Consultant Retail (Chennai)
🏢 Facilio
📍 Chennai