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Job Purpose The Account Coordinator is responsible for coordinating the day-to-day administration of contingent workforce programmes, providing structured support to client hiring managers, freelancers and internal stakeholders.

The Account Coordinator will triage queries and maintain accurate records across workforce systems, including BridgeVMS, Tempest, Talisman and My Comply.

The successful candidate will be highly organized, customer-focused and detail-oriented, with the ability to coordinate competing priorities, communicate clearly and ensure actions are progressed within agreed service levels.

Key Responsibilities:

Client & Freelancer Support

- Act as an initial point of contact for routine client hiring manager and freelancer queries, directing requests to the appropriate owner where required.
- Deliver a professional, responsive and customer-focused service via email, telephone and Microsoft Teams.
- Coordinate communications and follow-up actions with stakeholders and freelancers.
- Handle routine queries professionally and escalate sensitive, complex or high-risk matters to the Account Manager or relevant specialist team.
- Track issues, actions and dependencies, following up with owners until closure.
- Escalate complex issues to the appropriate internal teams where required.
- Provide transparent status updates to stakeholders and maintain accurate query records.

System Administration

- Coordinate user access requests and complete standard system administration activities.
- Log and triage system issues, collate supporting information and liaise with technology teams.
- Complete routine data quality checks and flag discrepancies for investigation.

Freelancer Administration

- Coordinate engagement administration and provide routine guidance to freelancers on agreed processes.

Timesheets & Payroll Support

- Support managers and freelancers with timesheet submission and approval processes.




- Support managers and freelancers with standard timesheet submission and approval queries.
- Track missing timesheets and approvals, issuing reminders in line with the agreed escalation process.
- Log payroll queries, gather the required information and liaise with Payroll teams for resolution.
- Maintain accurate records of outstanding actions and escalate aged items.

Communicate confirmed updates and outcomes to stakeholders in a clear and timely manner.

- Maintain trackers, dashboards and operational reports.
- Monitor query volumes, trends and service levels.
- Maintain trackers, action logs, dashboards and operational reports.
- Monitor query volumes, open actions and service-level performance, highlighting exceptions to the Account Manager.
- Identify recurring administrative issues and suggest practical process improvements.

Coordinate meeting packs, meeting logistics, notes and action follow-up for operational and client reviews.

Skills & Qualifications:

- Exceptional attention to detail and accuracy.
- Ability to triage requests, recognise risk and escalate appropriately within established processes.
- Confident communicating professionally via email, telephone and Microsoft Teams.
- Solid customer service and stakeholder management skills.
- Experience managing challenging situations calmly and professionally.
- Ability to maintain clear records and manage actions across multiple systems.
- Strong problem-solving and investigative skills with the ability to identify root causes and implement solutions.
- Ability to take ownership of issues and drive them through to resolution.
- Proven ability to use initiative and make informed decisions within established processes.
- Strong organisational and time management skills.
- Ability to manage multiple priorities within a fast-paced environment.
- Ability to work across multiple systems simultaneously.
- Strong administrative skills with a high level of accuracy.
- Proficient in Microsoft Office applications, particularly Outlook, Excel and Teams.

THIS IS AN ONSITE OPPORTUINTY FOR AHMEDABAD LOCATION IN UK SHIFT.

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