We are seeking a dedicated Quality Analyst to join our team in Maharashtra. The ideal candidate will be responsible for ensuring the highest quality standards in our inbound call operations. As a Quality Analyst, you will play a crucial role in monitoring and evaluating call quality, conducting audits, and providing feedback to enhance performance. Your insights will help us maintain exceptional service levels and improve customer satisfaction.

Key responsibilities include performing regular call audits, analyzing call quality metrics, and collaborating with team members to implement quality improvement initiatives. You will also be responsible for documenting findings and preparing reports to share with management. The successful candidate will possess robust analytical skills, attention to detail, and the ability to communicate effectively with team members.

If you are passionate about quality assurance and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

This job is provided by Shine.com

📌 Quality Analyst (Navi Mumbai)
🏢 GLOBAL SERVICES
📍 Navi Mumbai