International (Global) Clients | Enterprise Accounts | Work from Office | Zirakpur

- Function: Client Services / Project & Account Management
- Vertical: Ecommerce, Online Marketplaces, Product Data Operations
- Client Type: Enterprise & International (US / UK / EU / APAC)
- Work Mode: Work from Office (full-time, on-site)
- Location: Zirakpur (SAS Nagar, MOHALI,PUNJAB)
- Experience: [3-5] years (at least 2 years in a client-facing ecommerce / marketplace role)
- Reporting To: Delivery Head
- Employment Type: Full-time

About the Role We are looking for a Project Manager / Account Manager who can own relationships with our international enterprise clients end to end — from onboarding and scope definition through day-to-day delivery, reporting and growth. You will be the single point of contact for clients across time zones, working closely with internal ecommerce, catalogue, content and technology teams to deliver marketplace and product data programmes accurately, on time and at scale.

The ideal candidate is equally comfortable on a client call and inside a marketplace seller portal — someone who speaks the language of SKUs, ASINs, listings, buy boxes, content enrichment and marketplace compliance, and can translate that into transparent plans, timelines and commercial outcomes.

Key Responsibilities

Client & Account Management

- Act as the primary point of contact for assigned enterprise accounts, building trusted, long-term relationships with client stakeholders across geographies.
- Run structured client communication — weekly status calls, business reviews (MBRs/QBRs), escalation handling and proactive updates across time zones.
- Understand client business objectives, catalogue volumes, marketplace footprint and growth plans, and translate them into a clear scope of work and account roadmap.
- Maintain account health documentation: scope, SLAs, KPIs, RAID logs, action trackers and meeting minutes.
- Identify upsell and expansion opportunities within existing accounts and work with internal teams to convert them.

Project Delivery & Coordination
- Own end-to-end project delivery: requirement gathering, workback schedules,



resource allocation, quality checkpoints and on-time closure.
- Coordinate daily with internal production, catalogue, content, creative and tech teams to keep delivery on track and unblock issues fast.
- Manage multiple concurrent accounts and workstreams without letting quality or turnaround slip.
- Track effort, capacity and utilisation against contracted scope; flag risks and scope creep early with a recommended solution.
- Prepare and present delivery dashboards, SLA/quality reports and volume trend analysis to clients and internal leadership.

Ecommerce, Marketplace & Product Data Expertise
- Apply a working knowledge of marketplaces (Amazon, Walmart, eBay, Zalando, Flipkart, Noon, TikTok Shop, Shopify and similar) to guide clients on operational best practice.
- Oversee product data and catalogue operations: listing creation, bulk uploads, flat-file/template handling, variation (parent-child) structures, content enrichment, image and A+ content requirements, and data quality standards.
- Guide teams on marketplace-specific rules and concepts — buy box, FBA/FBM, seller central, catalogue matching, suppression, compliance documentation, returns, reviews and performance metrics.
- Review and validate product data for completeness, attribute accuracy and taxonomy/classification adherence before client hand-off.
- Support onboarding of new marketplaces and new categories, including requirement mapping and process documentation.

Process, Quality & Documentation
- Create and maintain SOPs, checklists and quality frameworks for recurring delivery work.
- Drive continuous improvement — cut turnaround time, reduce rework and raise first-time-right quality on client deliverables.
- Train and mentor junior team members on client processes,



marketplace concepts and communication standards.
- Ensure adherence to client confidentiality, data security and compliance requirements.

Must-Have Requirements
- 3-5 years of experience in project management, account management or client servicing — with at least 2 year in an ecommerce, marketplace or product data environment.
- Excellent spoken and written English communication — clear, confident and client-ready, with the ability to run calls independently with international stakeholders.
- Proven experience coordinating with clients across the globe (US, UK, EU, APAC), including comfort with overlapping shifts and asynchronous communication.
- Strong understanding of ecommerce terms and concepts — listings, SKUs, ASINs, catalogue, variation families, taxonomy/attributes, content enrichment, buy box, fulfilment models, marketplace compliance.
- Hands-on familiarity with marketplace seller platforms and/or product information systems (PIM), bulk uploads and data templates.
- Solid project management skills — planning, prioritisation, dependency tracking, risk management and multi-account handling.
- Strong working knowledge of MS Excel / Google Sheets (VLOOKUP, pivots, filters) and reporting tools; comfortable with project tools such as Jira, Asana, ClickUp, Trello or Monday.com.
- High ownership, accountability and attention to detail — you follow through and close loops without being chased.
- Willing and able to work from the office full-time, from ZIRAKPUR, SAS Nagar (Mohali), Punjab

Good to Have
- Prior experience servicing global / enterprise clients in an agency, BPO/KPO, ecommerce services or marketplace consulting set-up.
- Working knowledge of Amazon Seller Central / Vendor Central, Walmart Seller Center, Shopify admin, or marketplace analytics tools (Helium 10, Jungle Scout, Keepa).
- Exposure to digital marketing, content operations, Amazon Advertising (PPC) or marketplace analytics.
- Experience with PIM/DAM tools, data migration projects or catalogue automation.
- Additional language proficiency is a plus.

📌 Project Manager / Account Manager — Ecommerce & Marketplaces (Sahibzada Ajit Singh Nagar)
🏢 Stellmedia Tech Ventures
📍 Sahibzada Ajit Singh Nagar