Main Responsibilities (Roles & Responsibilities)

- Develop and manage detailed audit schedules within the certification cycle, ensuring alignment with client requirements, accreditation standards, and scheme requirements. Maintain a minimum four-month forward planning horizon and establish three-year audit schedules for the assigned customer portfolio using designated planning tools.

- Resolve customer requests and service inquiries through the ServiceNow portal within the defined Service Level Agreement (SLA).

- Coordinate auditor assignments based on competency requirements, qualifications, availability, geographical considerations, and project profitability objectives.

- Communicate, coordinate, and confirm audit dates with clients and auditors, ensuring alignment among all stakeholders and issuing timely audit confirmations to customers.

- Monitor and optimize resource allocation to ensure effective and cost-effective delivery of certification services, including support for cross-country and cross-regional resource requests through IORA and IWO arrangements.

- Ensure compliance with accreditation requirements, scheme rules, internal quality procedures, and applicable standards, including ISO/IEC 17021.

- Collaborate with other DNV offices and planning teams to secure resources required for audits, training activities, witness assessments, and special assignments.

- Monitor and manage auditor utilization against agreed targets, resource plans, and business objectives.





- Plan and coordinate witness audits to support auditor qualification, competence development, and ongoing performance monitoring in collaboration with the Technical Team.

- Maintain accurate and up-to-date customer information across all relevant business systems and databases.

- Support capacity planning and demand forecasting activities to ensure adequate resource availability for current and future business requirements.

- Ensure data accuracy, completeness, and integrity across business systems, including Sales Cloud, Service Cloud, NGPS Scheduler, and related applications. Perform regular data maintenance, validation, and data-cleaning activities.

- Support reporting activities and monitor Key Performance Indicators (KPIs) related to planning effectiveness, resource utilization, service delivery, customer satisfaction, and operational performance.

- Perform administrative and coordination activities related to Business Assurance operations, continuous improvement initiatives, and business projects.

- Provide operational support to other business functions, including Sales, Contract Review, and Invoicing, as required.

- Contribute to process improvement initiatives aimed at enhancing planning efficiency, customer experience, data quality, and overall business performance.

- Undertake additional responsibilities, projects, and assignments as delegated by the Line Manager to support organizational objectives and operational requirements.

📌 Planner (Management System Certification Audit Planning and Scheduling) (Hyderabad)
🏢 DNV
📍 Hyderabad