Location-Pune

Shit-US

Min experience - at least 4 yrs of relevant experience

Key responsibilities ( 4 Positions)

- Allocate work and monitor queues across customer master, billing, cash application, collections, disputes and reporting.
- Review high-value or complex accounts, unapplied cash, short payments, deductions, credit blocks and escalations.
- Coach collectors and analysts on account strategy, customer communication, dispute ownership and documentation quality.
- Track DSO, CEI, aging, overdue exposure, promise-to-pay, cash application and dispute metrics.
- Coordinate with sales, customer service, credit, treasury, tax, legal and business stakeholders to accelerate resolution.
- Own quality reviews, SOPs, controls, audit evidence, root-cause analysis and corrective actions.
- Support close activities, forecasting, governance packs, transition and stabilization.
- Drive improvements in auto-cash, digital collections, deduction workflow and customer self-service.
- SAP S4 HANA knowledge is required
- Excellent excel knowledge including advance excel

- Good Communication skill
- Versatile to work in shifts
- Must be aware of AR Sub-ledger closing process

- Team and customer handling

📌 Order To Cash Team Lead-US Shift (Pune)
🏢 Winfort
📍 Pune