Hatsu designs and makes premium handcrafted lighting, furniture, rugs and ceramics in Mumbai. We need one person to own every order from confirmation to delivery, reporting directly to the Founder.

What you will do

- Track every open order and make sure it is dispatched on time.
- Check each order's specifications are complete and correct before production starts.
- Sign off quality on every piece before it leaves the factory.
- Follow up with vendors and resolve delays, rejections and material issues.
- Coordinate daily between sales, production, purchase, accounts and dispatch.
- Keep the sales team updated on order status and realistic delivery dates.
- Plan deliveries and installations with the client's site.
- Escalate anything stuck to the Founder early, with the facts and the decision needed.

Who you are
- 3 to 5 years in operations or production planning at a manufacturing or made-to-order business.
- Experience in furniture, lighting, interiors or home décor preferred.
- Relentless on follow-up; nothing stays open without a date and an owner.
- Firm with vendors and teams, on the floor rather than behind a desk.
- Comfortable with Excel and order-tracking software; fluent in Hindi, working English.

📌 Operations Manager (Mumbai)
🏢 Hatsu India
📍 Mumbai