About Days Ahead

Days Ahead is a scalp-first, clinical-grade haircare brand on a mission to make haircare as evidence-led and intuitive as skincare. Every formula is built on Indian biology and validated on Bioprint, our 600+ member consumer panel. Backed by Sauce VC and Riverwalk Holdings, we sell across our own website, Amazon, Flipkart, Myntra and Nykaa, and our Pre-Wash Reset Serum ranks in Amazon India’s Top 10 for scalp treatments. Our name is our promise: good hair days ahead.

We’re a lean team working from our office in Gurugram, and we’re building the operating backbone for our next phase of growth.

About the Role

As Operations Manager, you’ll own the operational engine that gets our products from the warehouse to every customer and every platform, on time, at the right cost, with clean numbers behind it. You’ll report to our Product & Operations lead, work closely with the founder, and learn to run the business the way we do.

Key Responsibilities:

D2C fulfilment

- Order-to-delivery TAT and every step upstream of it
- Cost per shipment, courier performance and courier mix
- RTO and NDR: RTO rate, COD-to-prepaid conversion, NDR follow-ups, address verification
- Returns, reverse pickups, damaged-in-transit claims and refunds
- Delivery experience: Number of “where is my order” tickets, delivery CSAT, issue resolution time

Amazon

- FBA days on hand across fulfilment centres
- FBA inbound shipments, receiving reconciliation and reimbursement claims

Flipkart,



Myntra and other marketplaces

- Dispatch SLAs, cancellation rates, seller ratings and account health
- Executing our move to marketplace-fulfilled models

B2B platforms

- Fill rate and time to fulfilment
- PO management, appointment booking and GRN discrepancies
- Short-supply debit notes and penalties
- B2B logistics partners, e-way bills and invoicing compliance

Warehousing and inventory

- Distribution planning: where stock sits across our warehouse, FBA and B2B
- Monthly inventory reconciliation and regular cycle counts
- Shelf-life control: FEFO, near-expiry tracking and stock ageing
- Warehouse billing reconciliation and SLA tracking
- Packaging materials and consumables stock

Finance operations

- Monthly marketplace settlement and COD remittance reconciliation
- Courier, warehouse and vendor invoice checks with our finance team

What We Are Looking For

- 2 to 4 years in e-commerce, D2C, quick commerce or 3PL operations
- Hands-on experience with Amazon Seller Central and an OMS (Unicommerce, EasyEcom etc)
- Strong Excel/Sheets skills and comfort with reconciliations
- Working knowledge of GST, e-way bills and invoicing
- A hunger to learn fast and be coached

Positive to have

- Experience with Flipkart, Myntra or Nykaa seller or vendor operations
- Beauty, personal care or FMCG background

Details

- Location: Gurugram, full-time, work from office
- Joining: within 30 days preferred

📌 Operations ManagerC & ECommerce (Gurugram)
🏢 Days Ahead
📍 Gurugram