Company Description Serai Villas Goa is a premium luxury villa brand where thoughtful design, personalized hospitality, and genuine warmth come together. As a family-owned and locally managed business, Serai Villas focuses on giving guests a sense of belonging while connecting them to Goa’s rich culture and natural surroundings. The brand offers curated villas and memorable experiences, combining attentive service with unique adventures.

Serai

Villas aims to transform how guests experience Goa by offering immersive, authentic stays that highlight local traditions and environmental sensitivity.

Role Description The Operations Manager for Luxury Villas at Serai Villas Goa will oversee day-to-day villa operations, ensuring high standards of service, cleanliness, safety, and guest satisfaction. This full time, on-site role based in Panaji includes managing villa teams, coordinating housekeeping and maintenance, and supervising front-of-house guest services. The role involves monitoring bookings and occupancy, optimizing staffing schedules, and ensuring smooth check-in and check-out processes.

The Operations

Manager will implement operational procedures, manage vendor relationships, support inventory and cost controls, and handle guest feedback and issue resolution.



The position also requires close collaboration with ownership and other departments to maintain the brand’s luxury experience and uphold Serai Villas’ commitment to authentic, immersive hospitality.

Qualifications

- Operational leadership experience in hospitality or luxury accommodations, including team supervision and day-to-day property management.
- Strong guest service and relationship management skills, with the ability to provide attentive, personalized hospitality and manage guest feedback effectively.
- Proficiency in scheduling, resource planning, and coordination of housekeeping, maintenance, and front-of-house activities.
- Experience with basic financial and administrative tasks such as budgeting support, cost control, and vendor coordination.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams and stakeholders.
- High attention to detail and commitment to quality standards in cleanliness, safety, and overall guest experience.
- Ability to work flexible hours, including weekends and holidays, based on operational needs.
- Prior experience in villa operations, boutique hotels, or luxury resorts is highly desirable.
- Relevant education in hospitality management or a related field is preferred.
- Local knowledge of Goa, its culture, and attractions, and willingness to promote immersive, nature-sensitive guest experiences.

📌 OPERATIONS MANAGER FOR LUXURY VILLAS– SERAI VILLAS, GOA (Panaji)
🏢 Serai Villas Goa
📍 Panaji