- Aesthete is a fast-growing, design-led bags and accessories brand loved across India, sold on our own website and on Nykaa. We're a small, ambitious team, and we're looking for someone who wants to learn fast, take ownership and grow with the brand.

This isn't a role where you follow a fixed checklist. You'll work directly with the founder, help solve real business problems, and shape how our operations run as we scale.

Why you'll love this role

- Work directly with the founder. Learn how a D2C brand is built, from sourcing and logistics to customers and growth.
- Learn tools used by top e-commerce brands: Shopify, Shiprocket, the Nykaa seller portal, WhatsApp CRM tools, Excel/Google Sheets dashboards, and more.
- Quick-moving startup environment. Things change quickly here, and so will your responsibilities. If you're good, you'll grow quick.
- Real ownership. Your ideas matter. You'll spot problems, suggest fixes, and build the systems that keep the business running.
- Flexible, mostly remote work. Just a few hours at the warehouse when needed.

What you'll own

Customer support

- Be the voice of Aesthete for our customers across email, phone, WhatsApp and Instagram
- Solve order, delivery, return and exchange issues and keep customers happy

Logistics & order management
- Run orders end to end on Shopify and Shiprocket: shipments, pickups, tracking
- Manage failed deliveries and returns, and work with courier partners to reduce them




- Manage orders, returns and listings on the Nykaa seller portal

Packing & fulfilment
- Make sure every order is quality-checked, packed beautifully and dispatched on time

Inventory management
- Keep stock accurate across Shopify and Nykaa, flag low stock, and help plan restocks

Operations meetings & KPI dashboards
- Lead weekly operations meetings with the founder
- Build dashboards that track the numbers that matter: orders, delivery success, returns, shipping costs and inventory
- Use the data to find what's not working and suggest how to fix it

Founder's right hand
- Research suppliers, packaging and logistics partners, and compare quotes
- Help coordinate import shipments
- Jump into new projects as the brand grows

You'll be a great fit if you
- Are a fresher or have up to 2 years of experience, ideally in a customer-facing or operations role
- Are curious, organised and love solving problems
- Take ownership and follow through without being chased
- Are comfortable with Excel/Google Sheets
- Communicate clearly in English and Hindi
- Can work independently, since the founder works remotely

Details
- Location: Ahmedabad (must be based here)
- Work setup: Hybrid. 1-3 hours at our Ahmedabad warehouse for inventory and packing as needed, the rest remote
- Experience: Freshers to 2 years
- Salary: Rs. 25,000 per month

📌 Operations & Customer Support Associate (Ahmedabad)
🏢 Aesthete
📍 Ahmedabad