Company: Nuovosoft Services Private Limited

Location: Kolkata

Employment Type: Full-time

About the Role

We are looking for a detail-oriented and customer-focused individual to join our team in processing and onboarding credit card applications. This role combines application review, identity verification, basic credit risk assessment, and customer support — ensuring every application is handled accurately, securely, and in line with regulatory requirements, while guiding applicants through a smooth onboarding experience.

Key Responsibilities

Application Review & Processing

*Review submitted credit card applications for completeness and accuracy.

*Verify applicant information, including personal details, employment, and financial data.

*Ensure all required documents (ID proof, income statements, etc.) are submitted and meet the internal policies.

*Cross-check applications against pre-approved lists or internal risk assessment databases.

Identity Verification & Fraud Prevention

*Conduct identity verification using KYC (Know Your Customer) guidelines.

*Use fraud detection tools to assess risk and prevent fraudulent applications.

*Work with fraud prevention teams to flag and escalate suspicious applications.

*Ensure compliance with AML (Anti-Money Laundering) and other regulatory guidelines.

Creditworthiness Assessment

*Perform credit checks and assess applicant risk using credit bureau reports.

*Verify financial history, outstanding debts, and payment patterns.Ensure applications meet underwriting criteria for approval.

Work with the risk assessment team for high-value or exceptional cases.

Customer Communication & Assistance

Contact applicants for missing information or additional documents.

Compliance & Regulatory Adherence

*Ensure all onboarding activities align with banking regulations, including the Fair Credit Reporting Act (FCRA) and Consumer Financial Protection Bureau (CFPB) guidelines.





*Maintain secure handling of customer data in compliance with GDPR and PCI-DSS standards.

Follow internal policies for onboarding and risk mitigation.

Document Management & Reporting

Maintain accurate records of all processed applications and verification documents.

Escalation & Issue Resolution

*Handle escalations for delayed or rejected applications, providing transparent explanations.

*Work with internal teams (credit, risk, and compliance) to resolve applicant disputes.Ensure timely resolution of technical or processing issues.

Minimum Requirements & SkillsExcellent

*command of the English language, both written and verbal.Minimum 1 (for L1) – 3 (for L2) years of recent experience in customer support, call centre operations, or financial services/credit processing.

*Strong interpersonal and communication skills, with the ability to manage a high volume of customer interactions over email and phone.

*Basic understanding of KYC, AML, and credit verification concepts, or strong willingness to learn these on the job.Experience using customer support/helpdesk tools such as Freshdesk, Zendesk, Intercom or similar platforms is a plus.

*A genuine interest in helping customers — especially those new to credit — understand the application process and build healthy financial habits.

*Strong problem-solving skills with the ability to manage multiple applications and tasks simultaneously.

*Ability to stay calm, professional, and solutions-oriented when handling escalations or high-pressure situations.

*Comfortable handling sensitive personal and financial information with strict confidentiality, in line with GDPR/PCI-DSS standards.

*Willingness to learn, adapt to evolving processes, and grow into a subject-matter expert on credit card onboarding and compliance.

*Open to regular feedback and ongoing professional growth.Prior experience in fintech, banking, or BPO environments is an added advantage.

Location & Working Hours

This is a full-time role.Working hours: Monday through Saturday, 10:00 AM – 7:00 PM EST (U.S.)

📌 Onboarding Specialist (Kolkata)
🏢 Neu Money
📍 Kolkata