We’re hiring an Online Reputation Management (ORM) Specialist
We’re looking for someone with 4-6 years of experience who can manage online reviews and social media conversations, handle sensitive feedback with sound judgment, and turn recurring themes into clear, useful reports.
? Seawoods, Navi Mumbai | Work from office
? 3:00 p.m.–12:30 a.m. IST (US shift)
? Open to candidates based in Mumbai and Navi Mumbai only.
What you’ll do
- Monitor and respond to online reviews, social media comments, and direct messages using approved response guidelines.
- Use a decision tree and your judgment to escalate sensitive issues promptly while protecting client and employee privacy.
- Tag reviews, comments, and posts consistently. Report on sentiment, recurring themes, and content performance.
- Support the rollout and maintenance of existing chatbot flows across social media accounts. Test them and flag issues.
What you’ll bring
- 4-6 years of experience in online reputation management or social media community management, with hands-on experience responding to reviews and public feedback.
- Fluent English and solid written and verbal communication skills. You can adapt your tone to the situation and write clear, empathetic responses.
- Sound judgment, attention to detail, and confidence with tagging, tracking, and reporting.
- Reliable internet, a quiet workspace, and availability for scheduled on-camera meetings.
Preferred experience
- Working with U.S.-based clients.
- Using Birdeye, Sprout Social, or similar ORM and social media management tools.
- Familiarity with chatbots, online business listings, or healthcare is a plus.
? Send your resume to
[email protected].
Know someone who fits? Please share this opportunity.
📌 Online Reputation Management (ORM) Specialist (Navi Mumbai)
🏢 Diagonal Brand Design
📍 Navi Mumbai