We are Looking for Immediate Joiners For O2C

Ctc will be 5 LPA

3.to 5 Yrs

Its 7 Month contract bass Infosys

Company Infosys

End client -Apple

Notice imm-15days only

Location-Bangalore -Electronic city

WFO

Excellent communication -can research and analyse i.e good analytical skills.If comm is average they will be rejected right away.

Good domain knowledge -for respective skills

US shifts -i.e night shifts

SAP Experience

F2F drive on 11-Nov & 12 Nov

Looking from BPO companies

Interested candidates can apply to this mail id [email protected]

(phone hidden)

Routine Collections processing and customer-account follow-up under documented procedures.

* Execute assigned collection activities for Retail SMB, Education and AppleCare customer portfolios in line with approved dunning and escalation procedures.

* Review account ageing and open-item information; send due-date reminders, past-due notifications and payment follow-ups through approved channels.

* Record customer interactions, payment status, commitments and follow-up dates accurately in Apple-designated systems.

* Support payment confirmation, invoice or statement requests, refund-backup collection and routine account-maintenance activities.

* Identify missing information or exceptions and route cases to the appropriate senior analyst,



process specialist or Apple-retained owner.

* Complete assigned work within agreed response, accuracy and escalation timelines and maintain complete supporting documentation.

* Follow Apple Finance policies, data-security requirements, customer-interaction standards and documented operating procedures.

* Participate in daily huddles, knowledge refreshers and basic process-improvement activities. India: Bachelors degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline from a recognised university.

* 13 years of experience in O2C, Accounts Receivable, Collections, customer account support, shared services or a related finance operation; suitable graduates may be considered where permitted by Infosys hiring policy.

* Basic understanding of accounts receivable, ageing, payment follow-up and customer-account documentation.

* Transparent written and verbal English communication; customer-service orientation and willingness to support regional business hours.

* Working knowledge of MS Excel and aptitude to learn SAP, Sonar, GMACC, customer portals and other Apple tools.

* Attention to detail, process discipline, teamwork and ability to work within defined procedures and escalation paths.

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