11 Ouest is a creative agency, strategically aligned with the digital world to help brands communicate and connect. We are new-age storytellers, who brew brand tales and experiences that are riveting, meaningful, and truly enchanting. Through exceptional branding, insightful strategies, and memorable content, we sculpt brands who narrate stories meant for the ages.

Job Title: Marketing Associate (Client Servicing / Account Manager)

Job Summary: We are looking for a driven and personable individual to join our team as a Marketing Associate. In this role, you will act as the primary account manager for our clients, serving as the bridge between brands and our creative, strategy, and design teams. The candidate should have excellent communication and organisational abilities, coupled with a proactive, client-first approach to work.

Responsibilities:

- Act as the primary point of contact for assigned clients, building strong and lasting relationships.
- Understand client briefs, business goals, and brand requirements, and translate them clearly for internal teams.
- Coordinate with creative, design, content, and strategy teams to ensure timely and high-quality delivery.
- Manage project timelines, content calendars, and deliverables across multiple clients simultaneously.
- Prepare and present proposals, campaign decks, performance reports, and status updates for clients.
- Conduct market, competitor, and trend research to support campaign ideas and client strategy.
- Handle client feedback and revisions professionally, ensuring smooth and efficient turnaround.
- Identify opportunities to upsell or expand services for existing clients, in coordination with leadership.
- Track campaign performance and share insights and recommendations to improve results.




- Maintain confidentiality of client information and handle sensitive matters with professionalism.
- Perform other client servicing tasks and ad-hoc projects as assigned.

Requirements:

- Bachelor’s degree in marketing, business, mass communication, or a related field is preferred.
- Proven experience in client servicing, account management, or a marketing role at an agency is highly desirable.
- Exceptional organisational skills with the ability to handle multiple clients and prioritise effectively.
- Strong written and verbal communication skills, with excellent attention to detail.
- Good understanding of digital marketing, social media, and branding fundamentals.
- Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and other relevant tools such as Canva.
- Ability to maintain confidentiality and handle sensitive information with integrity.
- Proactive and resourceful mindset with the ability to anticipate client needs and take initiative.
- Strong interpersonal and negotiation skills, with the ability to build relationships and communicate effectively at all levels.
- Ability to thrive in a fast-paced and dynamic workplace, with the flexibility to adapt to changing priorities.

Benefits:

- You’ll be working on some of the most challenging projects that will broaden your knowledge and skills across various industries.
- Our team culture is supportive and collaborative, so you can rest easy knowing that your contributions will not go unnoticed. Whether you are building relationships with clients or colleagues alike, strong interpersonal skills are key in our line of work.
- Our fast-paced setting may require you to adapt quickly when priorities shift, but we promise it will be worth it!

CTC: Competitive compensation of ₹3 to ₹3.6 LPA, based on experience and skill set.

📌 Marketing Associate (Gurugram)
🏢 11 Ouest
📍 Gurugram