Responsible for managing all post sales handover, customer engagement program, retention management, loyalty programs. It plays a critical role in maintaining organizations position as a leader in the security industry.

Responsibilities:

- Managing client relationships to build a reputation for excellent service and generate repeat business by providing support, information and guidance.

- Co-ordinates with the internal team for timely resolution and closure of gaps.

- Understanding Client Needs and Requirements

- Ongoing relationship development

- Handle client issues throughout the implementation life cycle in a timely and accurate fashion.

- Schedule and conduct Training Sessions for development resources and customers. ( if applicable)

- Assist sales team in business acquisitions, planning,



retention and management.

- Maintain complete and accurate customer correspondence data.

- Develop and update client related reports and MIS.

Key competencies:

- Builds robust and effective relations with the customers (Internal and external).

- Is aware of the processes, maintains highest standards and continuously improves.

- Displays out of box thinking and facilitates resolution and is result oriented.

- Motivates and drives development of team members and self.

- Displays highest standards of work ethics, values and work discipline.

📌 Manager - Client Retention & Engagement (Gurugram)
🏢 Securitas
📍 Gurugram