Role Description

Job Title: Lead I - Software Tester Experience: 5-8 Years Location: Hyderabad / Remote / Hybrid Job Summary We are seeking a skilled ServiceNow QA Engineer with hands-on experience in Automated Test Framework (ATF) and Selenium WebDriver to validate ServiceNow applications and integrations. The candidate will be responsible for designing, developing, and executing automated and manual test cases to ensure high-quality ServiceNow implementations.

Key Responsibilities Design, develop, and execute test plans, test cases, and test scripts for ServiceNow applications. Create and maintain automated test suites using ServiceNow ATF. Develop UI automation scripts using Selenium WebDriver and Java.

Perform functional, regression, integration, and end-to-end testing. Validate workflows, catalog items, business rules, client scripts, UI policies, ACLs, and integrations. Test ServiceNow modules such as ITSM, HRSD, CSM, ITOM, ITAM, SPM, and custom applications.

Collaborate with developers, business analysts, and product owners to understand requirements. Identify, document,



and track defects using tools such as Jira or ServiceNow Agile Development. Participate in Agile/Scrum ceremonies and provide QA sign-off for releases.

Support production validation and post-deployment testing activities.

Required Skills 3+ years of QA experience with at least 2 years in ServiceNow testing. Strong hands-on experience with ServiceNow ATF.

Experience in Selenium WebDriver, Java, TestNG/JUnit. Positive understanding of ServiceNow platform architecture.

Experience testing REST/SOAP APIs using Postman or similar tools. Knowledge of SDLC, STLC, Agile methodologies, and defect management processes.

Experience with version control tools such as Git.

Preferred Skills ServiceNow CSA certification. ServiceNow CAD or CIS certification.

Experience with CI/CD tools such as Jenkins, Azure DevOps, or GitHub Actions. Exposure to Performance Testing and Security Testing. Knowledge of Service Portal and Employee Center testing.

Skills

Functional Testing, Regression Testing, ServiceNow Testing

📌 Lead I - Software Testing - ServiceNow QA (Hyderabad)
🏢 UST
📍 Hyderabad