Role OverviewWe are looking for a Knowledge Head / Program Manager to lead the end-to-end research, planning, development, launch, management, and continuous improvement of educational programs.

The role will primarily focus on finance-related educational programs, including professional certifications, upskilling, applied finance, and career-oriented learning, while also supporting programs across other domains as required.

The individual will be responsible for identifying market opportunities, understanding learner needs, conducting competitor research, determining program structure, coordinating with faculty and subject matter experts (SMEs), overseeing content development, managing LMS implementation, and collaborating with marketing and sales teams to successfully launch and grow programs.

The Knowledge Head will manage multiple programs simultaneously, ensuring academic quality, quick turnaround, cost efficiency, student engagement, operational productivity, and commercial performance.

The ideal candidate combines strong academic and domain understanding with business acumen, market research capabilities, project management, team leadership, and the ability to execute programs from concept to launch and beyond.

Key Responsibilities1.

Market

Research &

• Program Strategy

- Identify new educational program opportunities by analysing learner needs, market demand, industry developments, and emerging skills.
- Conduct competitor research to evaluate existing courses, pricing, duration, formats, market positioning, and reasons behind their success or underperformance.
- Identify target audiences, learning objectives, market gaps, and potential differentiators for new programs.
- Recommend program curriculum, fees, duration, learning format, faculty requirements, and positioning based on research.
- Develop program proposals and launch plans with clearly defined objectives, timelines, resource requirements, and expected outcomes.

2.

Curriculum

Design &

• Content Development

- Own the end-to-end curriculum design, learning outcomes, content architecture, and progression frameworks across programs.
- Oversee the development of video lectures, study materials, textbooks, chapters, case studies, assessments, practice questions, and supplementary resources.
- Coordinate with SMEs, faculty, academic associates, and external contributors to create academically accurate and learner-friendly content.
- Ensure that content is structured according to the target audience, difficulty level, learning objectives, and practical applicability.
- Establish content quality standards, review mechanisms, and approval workflows.
- Continuously update content based on industry developments, certification curriculum changes, student feedback, and academic requirements.

3. Faculty, SME & • External Stakeholder Management

- Identify and coordinate with suitable faculty members, SMEs, professors, and external academic contributors for different programs.
- Manage relationships with external faculty, professors, industry professionals, academic institutions, and content contributors.
- Define content deliverables, quality expectations, timelines, and review processes for academic contributors.
- Monitor faculty and SME productivity, content output, delivery adherence, and quality.
- Build and maintain a scalable network of academic contributors to support new program development.

4. LMS, Content Management & • Learning Experience





- Oversee the academic setup and implementation of programs on the Learning Management System (LMS).
- Design the end-to-end learning flow, including student orientation, content sequencing, lectures, practice, revision, and assessments.
- Work with technology and product teams to improve the LMS experience and implement program-specific requirements.
- Establish structured Content Management System (CMS) workflows for content creation, review, storage, publishing, updates, and version control.
- Monitor the academic aspects of student engagement, doubt resolution, and overall learning experience.

5.

Program

Launch, Marketing &

- Sales Enablement

- Coordinate with relevant departments to ensure programs are ready for launch within planned timelines.
- Work closely with marketing teams to define program USPs, target audiences, positioning, and academic differentiation.
- Provide inputs for lead magnets, webinars, promotional campaigns, social media content, YouTube videos, reels, and other marketing initiatives.
- Coordinate with faculty and SMEs for webinars, promotional lectures, educational videos, and other program-related marketing content.
- Equip sales and counselling teams with program knowledge, course structure, differentiation, FAQs, and relevant academic information.
- Provide inputs to refine program-related sales communication based on student questions, feedback, and market insights.
- Collaborate with marketing and sales teams on program launch performance, learner acquisition insights, and opportunities for improvement.

6.

Student

Engagement, Feedback &

- Continuous Improvement

- Monitor the student learning journey from onboarding through course completion, revision, and assessment.
- Collect and analyse student feedback, learner engagement, assessment performance, and LMS usage data.
- Identify gaps in curriculum, content quality, learning flow, orientation, and doubt-resolution processes.
- Implement improvements to course content, LMS structure, delivery formats, and student engagement mechanisms.
- Work with Student Success and relevant teams to ensure effective academic doubt resolution and learning support.
- Regularly review program effectiveness and recommend changes based on learner needs and outcomes.

7. Team Leadership, Content Operations & • Cost Optimisation

- Lead and manage the internal Knowledge Team, including academic associates, content developers, instructional designers, and interns, as applicable.
- Define responsibilities, deliverables, timelines, and productivity expectations for team members and contributors.
- Monitor program development costs, content production expenses, resource utilisation, and budget adherence.
- Identify operational bottlenecks and implement processes to accelerate program development and launch timelines.
- Manage multiple programs and content projects simultaneously without compromising quality or delivery commitments.

8. AI Adoption, Productivity & • Departmental MIS

- Integrate AI tools into market research, content development, academic reviews, question-bank creation, and other Knowledge Team workflows.




- Identify opportunities for automation and process improvement to reduce repetitive work and increase output.
- Establish human review and quality-control mechanisms for AI-assisted academic content.
- Track individual and team productivity, content output, quality, timelines, and resource utilisation.
- Maintain departmental dashboards and Management Information Systems (MIS) covering ongoing programs, content progress, project timelines, costs, productivity, and key performance indicators.
- Conduct periodic performance reviews, identify gaps, and implement corrective actions.

Key RequirementsEducation & Experience

- Bachelor's degree in Finance, Business, Management, Education, or a related discipline.
- 5+ years of relevant experience in program management, curriculum development, academic operations, content development, or educational product management.
- Prior experience in EdTech, professional education, financial education, or upskilling programs strongly preferred.
- CFA / FRM qualification, relevant cleared levels, or equivalent finance expertise will be an advantage.
- Experience managing multiple educational programs, content projects, or program launches.

Skills & Competencies

- Strong understanding of finance-related subjects, professional certifications, and career-oriented learning programs.
- Experience conducting market research, competitor benchmarking, audience analysis, and program planning.
- Understanding of curriculum design, learning outcomes, instructional frameworks, and content development.
- Working knowledge of program pricing, commercial considerations, course positioning, and learner demand.
- Hands-on familiarity with LMS platforms, CMS workflows, and digital learning tools.
- Ability to coordinate faculty, SMEs, professors, external contributors, and cross-functional teams.
- Strong project management skills, including timeline management, resource planning, cost optimisation, and execution.
- Understanding of educational marketing, content-led lead generation, and sales enablement.
- Ability to use AI tools and automation to improve content operations and team productivity.
- Data-driven approach with experience using dashboards, MIS, learner analytics, and performance reports.
- High ownership, attention to detail, adaptability, and ability to execute in a rapid-paced environment.

Key Result Areas (KRAs) & Key Performance Indicators (KPIs)KRA

Key Performance Indicators (KPIs)

1. Program Development & Launch

Programs launched against plan; planned vs actual launch timelines; program readiness at launch; program development turnaround time

2. Content Quality & Academic Accuracy

Content quality scores; content error/errata rate; review and approval adherence; curriculum updates completed on time

3. LMS & Learning Experience

LMS content readiness and completeness; learning-flow improvements; learner engagement and completion rates; academic doubt-resolution effectiveness

4. Student Feedback & Learning Outcomes

Student satisfaction; assessment performance; feedback analysis and closure; number and effectiveness of implemented program improvements

5. Team Productivity, AI & MIS

Team output vs targets; AI adoption and validated productivity improvements; MIS accuracy and timeliness; corrective-action closure

Exact KPI targets, weightages, review cadence, and performance expectations will be defined based on program priorities, available resources, and approved business plans.

📌 Knowledge Head / Program Manager (Kolkata)
🏢 Leveraged Growth
📍 Kolkata