Company Description FatakPay is India’s financial super app, trusted by over 50 million users nationwide. The company is building a connected financial ecosystem that provides faster, simpler access to loans, investments, insurance, credit-building programs, memberships, and referrals through a single platform. Core offerings include instant personal loans, digital gold investments, insurance solutions, and a dedicated Credit Builder Program, all enabled by minimal documentation, quick approvals, and direct bank disbursals.

Users also benefit from exclusive memberships and referral rewards that enhance their overall financial journey. As one of India’s fastest-growing fintech platforms, FatakPay focuses on financial inclusion, transparency, and technology to help users take control of their financial future.

Role Description The IT Support Executive is a full-time, on-site role based in Mumbai. This role focuses on providing day-to-day technical support for internal users, including diagnosing and resolving hardware, software, and network issues.

Responsibilities include handling support tickets, troubleshooting system and application problems, managing user accounts and permissions, and ensuring smooth IT operations across devices and tools. The IT Support Executive will collaborate with cross-functional teams, assist with system upgrades and deployments, maintain documentation of issues and resolutions,



and escalate complex problems to senior IT staff or vendors when needed. The role also involves monitoring IT systems for performance and security, supporting onboarding and offboarding processes, and contributing to continuous improvement of IT support processes.

Qualifications

- Robust Troubleshooting and Technical Support skills to resolve hardware, software, and application issues efficiently.
- Experience with Network Administration and Information Technology fundamentals, including basic configuration and monitoring of networks and systems.
- Knowledge of IT Operations, including incident management, asset management, and routine maintenance of IT infrastructure.
- Familiarity with operating systems (Windows, macOS, Linux), office productivity tools, and common enterprise applications.
- Effective communication and customer service skills, with the ability to explain technical issues in clear, straightforward language.
- Ability to prioritize tasks, work in a fast-paced fintech environment, and collaborate with diverse teams.
- Relevant educational background in Information Technology, Computer Science, or a related field; industry certifications (e.g., CompTIA A+, Network+) are an advantage.
- Prior experience in an IT support or service desk role, preferably in fintech or a technology-driven organization, is beneficial.

📌 IT Support Executive (Mumbai)
🏢 Fatakpay
📍 Mumbai