Job Title: IT Support Engineer

Location: On-site / Office & Field Support

Reporting To: IT Manager / Operations Manager

Job Type: Full-time, Permanent

Salary: ₹15,000 to 20,000 per month

Job Summary

We are seeking a proactive and technically competent IT Support Engineer to oversee and manage day-to-day technical support activities within the organization. The role involves leading technical support tasks, coordinating with teams, managing IT resources, and ensuring smooth implementation and support of technical solutions. The ideal candidate should have strong troubleshooting skills and the ability to guide and support users and systems effectively.

Key Responsibilities

IT Support & Operations

Provide day-to-day technical support for hardware, software, and network-related issues.

Diagnose, troubleshoot, and resolve system, application, and connectivity problems.

Ensure smooth functioning of desktops, laptops, printers, and peripheral devices.

Team & Technical Coordination

Coordinate with internal teams to implement and support IT solutions.

Assist in managing technical tasks, resources, and support activities.

Guide and support users on system usage, troubleshooting, and best practices.

System Maintenance & Implementation

Support installation, configuration,



and maintenance of systems and applications.

Assist in implementation of technical projects and upgrades.

Maintain basic documentation related to IT assets, issues, and resolutions.

Security & Compliance

Follow IT policies, security guidelines, and data protection standards.

Ensure timely updates, backups, and basic security practices are followed.

Report technical risks or recurring issues to management.

Required Qualifications & Experience Academic Qualification

B.Sc / Diploma / B.Tech in Computer Science, Electronics, Information Technology, or

BCA

Experience

Minimum 1 year of experience in IT support or a related technical role.

Technical Skills

Knowledge of computer hardware, operating systems, and basic networking.

Ability to troubleshoot software and system-related issues.

Valuable communication and problem-solving skills.

Workplace Standards

Adherence to company IT policies, operational procedures, and professional conduct is mandatory.

Maintain effective communication and teamwork with users and departments.

Job Types: Full-time, Permanent, Fresher

Work Location: In person

Pay: ₹15,500.00 - ₹25,000.00 per month

Work Location: In person

📌 IT Support Engineer (Kochi)
🏢 Factor Human Resources
📍 Kochi