Job Summary:

We are looking for an experienced IT Manager to manage IT operations, infrastructure, L1/L2 technical support, and service delivery. The ideal candidate should have strong expertise in IT infrastructure, network administration, system management, IT security, vendor management, and team leadership.

Key Responsibilities:

- Manage day-to-day IT operations and escalated L2 technical issues.

- Lead and manage L1/L2 helpdesk and support teams.

- Ensure SLA adherence, incident management, problem management, and service delivery.

- Manage IT infrastructure, including servers, networks, firewalls, VPN, and Wi-Fi.

- Administer Microsoft 365, Google Workspace, Active Directory, and Azure AD.

- Oversee endpoint management, backups, disaster recovery, and system uptime.

- Implement IT security policies, access controls, patch management, and compliance standards.

- Manage IT vendors, AMC contracts, procurement, licensing, and renewals.

- Maintain IT asset inventory, budgets, and infrastructure documentation.

- Prepare MIS reports, SLA reports, and IT performance dashboards.

- Develop SOPs and drive continuous improvement in IT support operations.

Required Skills:





- IT Operations Management

- IT Infrastructure Management

- L1/L2 Technical Support

- IT Service Management (ITSM)

- Microsoft 365 / Office 365

- Active Directory / Azure AD

- Network Administration

- Firewall, VPN, LAN/WAN

- Windows / Linux Administration

- AWS / Azure / Cloud Infrastructure

- ITIL Framework

- Incident &
- Problem Management

- IT Asset &

- Vendor Management

- Cybersecurity &

- IT Compliance

- Team Management &

- Stakeholder Management

Desired Candidate Profile:

- 10+ years of experience in IT operations, infrastructure, or technical support.

- Minimum 12 years of team-leading or managerial experience.

- Hands-on experience managing L1/L2 support teams and IT infrastructure.

- Experience with ITSM tools such as ServiceNow, Jira Service Management, or Freshservice.

- Solid understanding of networking, cloud platforms, IT security, and ITIL processes.

- Excellent communication, vendor management, and problem-solving skills.

Preferred Certifications: ITIL Foundation, CCNA, Microsoft, AWS, or CompTIA certifications.

📌 IT Manager _Support & IT Operations (Bengaluru)
🏢 Xpheno
📍 Bengaluru