IT Desktop Support Analyst (1st / 2nd Line)

Location: Remote – Preference for candidates based in India or Pakistan

Working Hours: 4:30 pm – 12:30 am UK time (initial training during UK business hours)

Job Type: Full-time

Salary: Competitive The Role

Are you the person everyone turns to when their IT isn't working? Do you enjoy solving problems, helping people and keeping things running smoothly?

Bcerta is looking for a friendly, hands-on IT Desktop Support Analyst to provide 1st and 2nd line support across Windows, Microsoft 365 and business applications.

You'll resolve everyday IT issues, support colleagues and work closely with our IT Infrastructure Manager to keep systems running smoothly.

Key Responsibilities

- Troubleshoot Windows 11, Microsoft 365, Outlook, Teams, hardware, printers and connectivity issues.
- Manage support tickets from initial diagnosis through to resolution or escalation.
- Handle routine Active Directory and Microsoft Entra ID tasks, including password resets and user access.
- Set up laptops, desktops, software and user profiles.
- Provide basic VPN, remote desktop and network troubleshooting.
- Monitor endpoint security alerts and escalate concerns.
- Support internal web applications and resolve common user issues.
- Configure client packages within our Occupational Health Web Application (full training provided).




- Assist with basic Azure checks and maintain accurate IT documentation.

About Bcerta Bcerta is a UK-based occupational health provider supporting businesses and their employees across more than 90 countries. With over 17 years' experience, we help organisations manage workplace health, wellbeing and compliance through specialist services and technology.

Our IT team plays an important role in keeping our people connected and our services running smoothly.

What We're Looking For

- 1–3 years' experience in IT support, desktop support or a service desk workplace, or equivalent practical skills.
- Good knowledge of Windows 11, Microsoft 365 and Active Directory.
- Basic understanding of networking, VPNs and remote support.
- Strong written English, communication and customer service skills.
- A patient, organised approach to troubleshooting and everyday support requests.
- Confidence working independently and knowing when to escalate issues.
- Bonus points for: Experience with Azure, Entra ID, NinjaOne, ESET, Microsoft Defender or web application support.

Why Join Us? You'll join a supportive IT team where your work makes a difference every day. With hands-on experience, ongoing learning opportunities and training on our internal applications, you'll have the tools to succeed.

Ready to put your IT support skills to good use? Apply today!

📌 IT Desktop Support Analyst (India)
🏢 Bcerta
📍 India