Associate Cloud Specialist

Location: Hyderabad, India Work Model: Hybrid 3 Days per Week in Office

About the Role

As an Associate Cloud Specialist at Hyland, you'll serve as a trusted escalation resource and subject matter expert within our cloud environment. You'll independently resolve complex monitoring alerts, support disaster recovery testing, lead scheduled maintenance windows, and drive meaningful improvements — all while mentoring fellow team members and delivering an exceptional customer experience.

Your Role Responsibilities – Here's What You'll Do

- Serve as an escalation resource for team members, handling complex inbound requests from internal and external stakeholders while applying best practice knowledge to deliver effective cloud-hosted solutions support.
- Take proactive measures to identify trends, improve monitoring of cloud-hosted solutions, and drive internal efficiencies — staying current on industry best practices.
- Troubleshoot and resolve complex cloud issues utilizing the company's systems, utilities, and support processes, operating as a trusted advisor on issues and trends.
- Mentor, coach, train, and provide feedback to team members; may contribute performance and technical capability insights to leadership.
- Develop internal documentation and implement enhancements to audit information gathering, ensuring compliance with established standards, policies, and configuration guidelines.




- Assist with implementing, testing, and maintaining systems and processes related to the cloud business continuity and disaster recovery plan.

Technology Tools
- Microsoft Server Environments
- Microsoft Active Directory
- Networking, Storage & Virtualization Technologies
- Dell, Cisco, and/or HP Hardware

Role Essentials – What You'll Need
1. Bachelor's degree
2. Lean Six Sigma Black Belt certification required
3. Strong knowledge of Microsoft Server environments including Active Directory, networking, storage, and virtualization technologies
4. Strong critical thinking, analytical, and problem-solving skills with a demonstrated ability to translate goals into new ideas and design solutions
5. Strong oral and written communication skills with a professional demeanor and the ability to interact with discretion and tact

What We'd Like to See – Preferred Skills
1. Relevant experience driving internal process improvements and operational efficiencies
2. Knowledge of systems administration principles, including Dell, Cisco, and/or HP hardware
3. Demonstrated ability to influence, motivate, and mobilize team members and business partners across functions
4. Self-motivated with the ability to manage projects to completion with minimal oversight
5. Solid ability to establish rapport, build trust, and gain consensus with team members and stakeholders

📌 Hyland | Job Opening | Associate Cloud Specialist | Hyderabad
🏢 Hyland
📍 Hyderabad