Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope

The HR ServiceNow Partner will partner with HR and Digital X to maximise the value of ServiceNow HR platform across the employee lifecycle. The role is key to ensuring that ServiceNow solutions deliver an exceptional employee experience and efficient service delivery whilst adopting a continuous improvement mindset. The role will work across the Global Process Owners (GPOs) to identify chance for automation utilizing ServiceNow functionality, gather requirements and agree solutions,



in alignment with wider People Services and HR objectives.

Responsibilities and Accountabilities:

- Responsible for gathering business requirements ensuring solutions meets HR operational requirements and align with global process and best practices
- Responsible for turning business requirements into user stories, defining acceptance criteria and support sprint planning
- Participate in solution reviews with Digital X, testing activities and deployment readiness activities
- Validate system changes and enhancements before production release
- Collaborate with HR teams to optimize ServiceNow workflows, service catalog forms and employee journeys
- Understanding of HRSD functionality and architecture including but not limited to: HR Case management, HR Agent Workspace, Knowledge Management, Lifecycle Events, Service Catalogue, Role based security and assignment groups
- Responsible for identifying measures of success and identifying opportunity for continuous improvement
- Desired but not essential – Japanese language capability

📌 HR ServiceNow Partner (India)
🏢 Astellas
📍 India