Astellas is a global life sciences company committed to turning innovative science into VALUE for patients. We provide transformative therapies in disease areas that include oncology, ophthalmology, urology, immunology and women's health. Through our research and development programs, we are pioneering new healthcare solutions for diseases with high unmet medical need. Learn more at Astellas.com

Are you driven to make a real difference in the lives of patients?

We're seeking passionate individuals who thrive in dynamic environments, embrace new ideas, and aren't afraid to take intelligent risks. People who act with unwavering integrity and are deeply committed to making a tangible impact.

Purpose and Scope:

The HR Knowledge Management Lead is responsible for leading the global HR Knowledge Management capability, ensuring employees, managers and HR teams have access to accurate, up to date and easy-to-understand HR knowledge. The role establishes and drives knowledge governance, standards and continuous improvement, partnering across HR and other functions to optimize knowledge for digital self-service, ServiceNow and emerging AI capabilities while improving the overall employee experience.

Responsibilities and Accountabilities

- Lead the global HR Knowledge Management capability, providing direction, governance and subject-matter expertise to ensure HR knowledge is accurate, relevant, consistent, accessible and easy to understand.
- Own the HR Knowledge Management governance framework and standards, including content creation, review, approval, publishing,



ownership and lifecycle management, driving transparent accountability across HR.
- Partner with Global Process Owners, People Services, People Enablement, People Partners and other HR stakeholders to create, simplify, standardise and continuously improve employee and manager-facing knowledge.
- Lead Knowledge Management within ServiceNow, optimizing the HR knowledge base for findability, usability and digital self-service, while identifying opportunities to reduce avoidable HR queries through better knowledge.
- Ensure HR knowledge is optimized for AI, chatbot and virtual agent capabilities, working with Employee Digital Experience and technology teams to ensure content is appropriately structured and maintained to support effective AI-enabled self-service.
- Use analytics, employee feedback, case trends and self-service insights to identify knowledge gaps and improvement opportunities, maintain a prioritized improvement backlog and measure the impact of changes.
- Build and lead a strong global knowledge community, developing effective relationships with content owners and contributors, providing coaching and guidance, and championing consistent Knowledge Management standards and best practice.
- Support the prioritization and delivery of Knowledge Management activities and continuous improvement, coordinating resources and partnering across Employee Digital Experience to ensure Knowledge Management supports the wider HR digital experience, self-service and automation strategy.

📌 HR Knowledge Management Lead (India)
🏢 Astellas
📍 India