Position Overview

We are seeking a hands-on HIMS Business & Implementation Analyst to drive end-to-end implementation, workflow optimization, and ongoing client success for the HIMS Platform.

In this role, you will bridge the gap between clinical stakeholders and engineering teams. You will work directly with doctors, nurses, billers, and hospital administrators to translate complex operational needs into technical specifications, optimize clinical and administrative workflows, manage system rollouts, and ensure high user adoption.

Key Responsibilities

1. Requirements Gathering & Workflow Optimization

· Engage directly with healthcare staff (physicians, nursing, administrative, billing, and lab teams) to map clinical workflows and identify operational bottlenecks.

· Translate business and clinical requirements into technical specifications for the product and development teams.

· Propose tailored solutions using the HIMS Platform to streamline patient registration, appointment scheduling, billing, EHR management, and diagnostic machine integrations.

2. End-to-End System Implementation

· Lead the full system lifecycle—from pre-implementation setup and module configuration to data migration and User Acceptance Testing (UAT).

· Perform system testing, master data imports, and pre-go-live readiness checks.

· Ensure strict alignment with national/regional healthcare standards and regulations (such as HIPAA).

3. Customer Support & SLA Management

- Act as the escalation point for incoming customer support requests, software troubleshooting, and operational inquiries.
- Manage helpdesk ticketing operations,



prioritizing incidents, conducting root cause analysis, and enforcing strict SLA resolution targets.
- Troubleshoot software bugs, database queries (SQL/MySQL), integration issues (biometric readers, lab analyzers, printers), and operational bottlenecks.
- Perform routine system health checks and coordinate regular software releases, feature updates, and patch deployments with client IT teams.

4. Training, Change Management & Analytics

- Design and execute tailored onboarding and training programs for both technical and non-technical healthcare personnel.
- Develop standard operating procedures (SOPs), user manuals, and standardized pre-implementation questionnaires.
- Analyze clinical, financial, and operational data to deliver actionable performance insights (e.g., patient wait times, bed utilization, support ticket trends) to hospital leadership.

Qualifications & Education

- Education: Bachelor’s or Master’s degree in Healthcare Administration, Business Administration, Information Technology, Computer Science, or Bio-Medical Engineering.
- Experience: 3+ years of combined experience in HIS/HMS/EHR implementation, healthcare IT business analysis, and application technical support.





Core Competencies & Technical Skills

- Domain & Operational Expertise: In-depth knowledge of hospital operations (OPD, IPD, LIMS, RIS, HR/Payroll, Billing) and healthcare compliance.
- Customer Support & Escalation Handling: Proven track record in managing L2/L3 customer support, helpdesk ticketing tools, client SLAs, and customer retention strategies.
- Technical & Database Proficiency: Hands-on experience with SQL/relational databases, data migration, machine-to-software integrations, and biometric hardware setup.
- Communication & Conflict Resolution: High empathy and explicit communication skills to effectively interface with hospital executives, doctors, and non-technical support staff under high-pressure scenarios.

Interview Evaluation Criteria

Evaluation Pillar

Focus Areas & Key Competencies

1. Healthcare Operations & Workflows

OPD/IPD flows, revenue cycle management, LIMS/RIS processes, hardware integrations, and regulatory standards.

2. Implementation & Technical Analysis

Requirements gathering, UAT management, SQL database queries, data migration logic, and technical gap analysis.

3. Customer Support & SLA Operations

Incident classification, root cause analysis, helpdesk management, SLA enforcement, and handling disgruntled clients during critical system outages.

4. Communication & Leadership

Executive reporting, change management, training non-technical clinical staff, and cross-functional team coordination.

Job Type: Full-time

Pay: ₹400,000.00 - ₹800,000.00 per year

Work Location: In person

📌 Hospital management system Support/ Implementation Analyst (Chennai)
🏢 Gritsys Technologies
📍 Chennai