Finacle Support

Summary The Finacle Support position is essential for upholding the reliability and uninterrupted functionality of core banking infrastructure. This role focuses on proactive system surveillance, immediate resolution of incidents, and strict adherence to maintenance schedules. By overseeing daily operational procedures, coordinating with diverse teams to resolve alerts, and managing outages, the incumbent ensures robust system integrity.

The ideal candidate will drive infrastructure security through compliance initiatives, security updates, and the adoption of automation to optimize manual tasks.

Location: Mumbai - Turbhe, Malad

Experience: 4-9 years​

Responsibilities

- Investigate and rectify technical faults and system disruptions to guarantee rapid restoration and reduced downtime.
- Handle and resolve Level-1 service tickets while performing daily Beginning-of-Day and End-of-Day operational checklists.
- Perform thorough health evaluations of applications, middleware, and database servers on a daily basis.
- Oversee the integration of new knowledge servers and manage their initial setup and induction.
- Track alerts from monitoring tools and collaborate with appropriate groups to deploy corrective measures.
- Plan and supervise scheduled maintenance, securing User Acceptance Testing (UAT) approvals and confirming production downtime slots.
- Identify and remediate security vulnerabilities to uphold system safety.
- Execute compliance duties, including operating system patching and general server upkeep.
- Handle network configuration tasks,



such as port management and firewall rule adjustments.
- Process Change Requests (CR) for application releases and conduct necessary backend database modifications.
- Monitor and manage the renewal timelines for SSL certificates.
- Review and maintain backup policies to ensure data accuracy and recoverability.
- Document and update system inventory and resource records.
- Direct Disaster Recovery (DR) exercises to verify business continuity protocols.
- Assist in and implement system upgrades and migration projects.
- Pinpoint opportunities to automate manual tasks using tools like Control-M and Robotic Process Automation (RPA).
- Develop, document, and update Standard Operating Procedures (SOPs) for emerging workflows.
- Engage in internal and external audits to ensure compliance with organizational standards.

Requirements

- Demonstrated expertise and functional understanding of the Finacle Core Banking Solution (CBS).
- Advanced skills in Unix/Linux scripting and command-line interface operations.
- Robust ability to author and refine SQL queries for effective database administration.
- Knowledge of data purging methodologies and execution.
- Proficiency with monitoring solutions such as VuSmartmaps, Dynatrace, or comparable enterprise platforms.
- Capability to operate automation and orchestration systems like Control-M.
- Familiarity with ITIL frameworks and incident management lifecycles.
- Experience in managing infrastructure compliance, applying security patches, and configuring networks.

📌 Hiring || Finacle Support - Mumbai
🏢 2COMs
📍 Mumbai