Voice Process – Customer Support Position Details Job Title: Customer Support Executive Process: Voice Location: Bangalore Qualification: 12th Pass / Undergraduate / Graduate Experience: Freshers & Experienced Shift: Rotational Mode: Work from Office Role Overview The selected candidates will interact with customers, understand their requirements and assist them with appropriate solutions while maintaining service quality.
Key Activities
Handle customer conversations through phone. Resolve routine customer queries. Provide relevant information based on the process. Maintain proper call documentation. Escalate complex cases to the appropriate team. Meet defined quality and productivity parameters.
Candidate Skills
English and Hindi communication. Good listening ability. Polite and qualified communication. Basic MS Office/computer knowledge. Ability to handle multiple customer queries.