Company Description ICICI Lombard is a leading private general insurance company in India, offering a broad range of products including motor, health, crop, fire, personal accident, marine, engineering, and liability insurance through multiple distribution channels. With a legacy of over two decades and a brand philosophy of “Nibhaye Vaade,” the company emphasizes customer-centric solutions and reliable service. ICICI Lombard has issued millions of policies, processed millions of claims, and maintains a strong nationwide presence with hundreds of branches and a large employee base.

The company is a digital pioneer, having migrated its core systems to the cloud and launched AI-powered solutions, including the IL TakeCare app with innovative features such as Face Scan. ICICI Lombard has received numerous industry awards, reflecting its leadership, innovation, and commitment to social responsibility.

Role Description The Health Advisor role is a full-time, on-site position based in Durg.

The Health

Advisor will guide customers on health insurance products, wellness benefits, and service procedures, ensuring clear, accurate, and empathetic communication. Daily responsibilities include responding to customer inquiries, explaining policy features and wellness offerings, supporting claim-related queries, and promoting preventive health and wellness initiatives.



The role also involves coordinating with internal teams to resolve customer issues, conducting basic awareness sessions on health and wellness, and using company tools and applications, such as health and wellness platforms, to assist customers.

The Health

Advisor is expected to maintain high service standards, follow regulatory and company guidelines, and contribute to a positive customer experience.

Qualifications

- Candidates should possess strong Communication skills, including clear verbal and written interaction with customers and internal teams.
- Candidates should possess solid Customer Service skills, with the ability to handle queries, resolve concerns, and maintain a customer-centric approach.
- Candidates should possess Training and Health Promotion skills to conduct basic health awareness sessions and encourage preventive care.
- Candidates should possess Wellness-related skills, with an understanding of wellness programs and the ability to guide customers on available benefits.
- Relevant qualifications such as a bachelor’s degree in health sciences, life sciences, social work, or a related field are preferred.
- Knowledge of health insurance concepts, basic medical terminology, and local language proficiency in Durg will be advantageous.
- Ability to work in a structured setting, use digital tools and apps, and adhere to compliance and confidentiality standards is essential.

📌 Health Advisor (Durg)
🏢 ICICI Lombard
📍 Durg