About the Company

Zill Consulting serves the world's leading companies by helping them connect with and learn from their customers. We design, deploy, and optimize best-in-class Experience Management (XM) solutions. Programmes and technology that dramatically improve organizational impact and technology returns for our clients.

We currently deliver services across four continents (Europe, Asia, Africa and North America) and are expanding our footprint across the globe. Zill Consulting has delivered over 500+ XM Programs in last 24 Months for many global organizations.

About the Role

We are seeking a hands-on Technology & Information Security Operations Manager to own the day-to-day management and execution of our IT, security, compliance and technology operations function. The successful candidate will translate business and security strategy into delivery, while managing internal resources, MSPs, vendors, projects and operational priorities. They must be able to operate at both management and technical levels, providing leadership, practical guidance and hands-on support when required.

Responsibilities

Key Objectives

- Take ownership of day-to-day IT and security operations.
- Manage and coordinate MSPs, vendors, contractors and internal delivery resources.
- Drive delivery of security, compliance and technology initiatives.
- Act as technical lead for business and security projects.
- Reduce dependency on executive leadership for routine operational and technical decisions.
- Improve governance, documentation, reporting and operational maturity.
- Support business growth while maintaining proportionate security and compliance controls.

Core Responsibilities

IT Operations & Service Management

- Collaborate and Execute strategy delivered by CIO, with the ability to own the execution of the strategy.
- Oversee daily IT operations, service performance, and operational priorities.
- Manage incidents, problems, service requests and changes.
- Coordinate the endpoint estate and Microsoft 365 setting.
- Own operational reporting, KPI tracking,



action management and service improvement.
- Plan and coordinate technology-related projects and initiatives.

Information Security & Compliance

- Collaborate and Execute strategy delivered by CISO, with the ability to own the execution of the strategy.
- Support and maintain the ISO 27001 Information Security Management System (ISMS).
- Manage security risks, controls, vulnerabilities and remediation activities.
- Drive security awareness, training and phishing-simulation initiatives.
- Support audits, certifications, supplier reviews and customer security due diligence.
- Coordinate security incidents, corrective actions, policies, procedures and governance activities.

Identity & Access Management

- Own operational management of Microsoft Entra ID.
- Oversee MFA, Conditional Access, role-based access and privileged access.
- Support Zero Trust initiatives and access-control improvements.
- Ensure joiner, mover and leaver processes operate effectively.

SaaS & Application Governance

- Maintain the application inventory, ownership records and lifecycle controls.
- Support vendor onboarding, security reviews and application risk assessments.
- Manage software lifecycle, licensing and governance of cloud applications.
- Help identify and control unmanaged or shadow IT.

Vendor & MSP Management

- Own day-to-day relationships with external IT and security providers.
- Hold vendors accountable for delivery, service levels, actions and outcomes.
- Coordinate escalations, service reviews and remediation plans.
- Review technical proposals, designs and implementation plans.
- Act as the primary operational contact for external providers.

Project & Change Delivery





- Drive technology and security projects from planning through execution.
- Translate business requirements into transparent technical work packages.
- Track actions, risks, dependencies, decisions and delivery plans.
- Coordinate technical resources across internal teams and partners.

Qualifications

Candidate Requirements

Essential

- 10+ years of relevant experience across IT operations, information security, systems administration or technology management.
- Practical experience managing Microsoft 365 environments.
- Experience with Microsoft Entra ID, Conditional Access, MFA and identity management.
- Experience managing external MSPs, vendors and service providers.
- Working knowledge of ISO 27001, ISMS, security governance and compliance frameworks.
- Solid project coordination, prioritisation and stakeholder-management capability.
- Ability to work independently, make proportionate decisions and drive initiatives to completion.
- Clear written and verbal communication skills.

Desirable

- ISO 27001 Lead Implementer, Lead Auditor or equivalent practical experience.
- Relevant Microsoft security, identity or endpoint-management certifications.
- Experience with security awareness platforms such as KnowBe4 or equivalent.
- Experience with SIEM, endpoint security and vulnerability management.
- Experience with SaaS governance, vendor risk management and application lifecycle controls.
- Experience in a consulting, professional services or technology-led organisation.

Required Skills

- Practical experience managing Microsoft 365 environments.
- Experience with Microsoft Entra ID, Conditional Access, MFA and identity management.
- Experience managing external MSPs, vendors and service providers.
- Working knowledge of ISO 27001, ISMS, security governance and compliance frameworks.
- Strong project coordination, prioritisation and stakeholder-management capability.
- Ability to work independently, make proportionate decisions and drive initiatives to completion.
- Clear written and verbal communication skills.

📌 Head of Technology & Information Security Operations (Mumbai)
🏢 Zill Consulting
📍 Mumbai