Role & responsibilities

- Guest Welcome & Check-In: Greet arrivals, coordinate VIP check-ins, escort special guests, and manage room allocations based on preferences.

- Complaint Resolution: Listen to guest concerns, handle service recovery quickly, and escalate complex issues to management when necessary.

- Department Coordination: Liaise with housekeeping, front office, food & beverage, and maintenance teams to fulfil special requests (e.g., room amenities, dining bookings, transportation).

- Feedback & Logging: Track daily arrivals, record interactions in logbooks, and collect guest feedback to improve service standards.

- Local Guidance: Provide information on hotel facilities, city attractions, events, and-in-house services.

Preferred candidate profile

- Education: Diploma or degree in Hospitality / Hotel Management (or equivalent experience).

- Experience: 1 to 3 years in front office, customer service, or guest relations.

- Communication: Fluent verbal and written English (plus local languages as required) with a polished, professional demeanour.

- Competencies: Robust problem-solving, empathy, multitasking abilities, and familiarity with Property Management Systems (PMS) or MS Office.

📌 GUEST Relatios Executive (Hyderabad)
🏢 Dolphin Hotels
📍 Hyderabad