– Guest Service Provider (GSP)

Department: Operations / Guest RelationsDesignation: Guest Service ProviderIndustry: Cinema / MultiplexLocation: Broadway Cinemas – Coimbatore / TiruppurReports To: Duty Manager / Associate Team Leader

1. Job Purpose

To provide excellent customer service by ensuring a smooth, comfortable and memorable guest experience throughout their visit to the cinema. The GSP is responsible for guest assistance, ticket checking, auditorium management, cleanliness monitoring and operational support.
1. Roles & Responsibilities

A. Guest Handling & Customer Service
- Welcome guests with a pleasant smile and professional greeting.
- Assist guests with ticket booking, show timings, auditorium locations and seating information.
- Handle guest queries, complaints and requests professionally.
- Ensure a positive guest experience throughout their visit.
- Assist senior citizens, children and differently-abled guests whenever required.
- Maintain professional communication and proper grooming standards.

B. Ticket Checking & Auditorium Management
- Verify tickets before allowing guests into the auditorium.
- Guide guests to their respective screens and seats.
- Ensure guests occupy the correct seats.
- Prevent unauthorized entry into auditoriums.
- Monitor auditorium entry and exit during show operations.
- Ensure the auditorium is ready before every show.
- Check for lost belongings and report them to the Duty Manager.

C. Food & Beverage Coordination




- Guide guests to the food and beverage counters.
- Assist guests with food and beverage-related queries.
- Coordinate with the F&B; team to resolve guest concerns.
- Ensure food and beverages are not carried into restricted areas, as per company policy.

D. Cleanliness & Maintenance
- Ensure the lobby, corridors, washrooms and auditorium areas are maintained properly.
- Conduct regular cleanliness checks.
- Immediately report maintenance issues, spills and safety hazards.
- Coordinate with the housekeeping team to maintain operational standards.
- Ensure auditoriums are clean and ready before the next show.

E. Safety & Security
- Follow all safety and emergency procedures.
- Monitor guest movement and prevent overcrowding.
- Assist during emergency evacuations.
- Report suspicious activities, guest misconduct and safety concerns to the Duty Manager.
- Ensure compliance with cinema operational policies.

F. Operational Responsibilities
- Report on time and follow assigned shift schedules.
- Attend daily briefings and operational training.
- Follow opening, closing and show-running procedures.
- Maintain proper shift handover and communicate pending issues.
- Support other operational departments whenever required.
- Complete all tasks assigned by the Duty Manager and management.

Pay: ₹17,000.00 - ₹21,500.00 per month

Perks

- Flexible schedule
- Food provided
- Paid sick time
- Paid time off

Work Location: In person

📌 Guest Service Associate (Coimbatore)
🏢 Broadway Megaaplex
📍 Coimbatore