- Manage the overall day-to-day operations of the Front Office Department.

- Supervise Reception, Reservations, Concierge, Bell Desk, Guest Relations and Telephone Operators.

- Ensure smooth check-in and check-out procedures.

- Maintain high standards of luxury hospitality and qualified guest service.

- Ensure proper shift handovers and daily operational briefings.

- Monitor room availability, room status and occupancy.

- Ensure personalized guest service and VIP treatment.

- Handle guest complaints, requests and special requirements professionally.

- Meet VIP guests, corporate clients and repeat guests.

- Ensure guest feedback is collected and appropriate action is taken.

- Maintain excellent guest relationships and encourage repeat business.

- Ensure special occasions, amenities and guest preferences are properly arranged.

- Maintain the highest standards of guest satisfaction.

- Monitor daily room revenue, occupancy, ADR and RevPAR.

- Ensure proper implementation of room rates and revenue strategies.

- Maximize room revenue through upselling and cross-selling.

- Monitor discounts, complimentary rooms, house-use rooms and rate approvals.

- Ensure accurate billing, settlements and cashiering procedures.

- Monitor credit limits, outstanding balances and city ledger accounts.

- Verify daily revenue reports and night audit reports.

- Minimize revenue leakage and financial discrepancies.

- Recruit, train and supervise Front Office employees.

- Prepare duty rosters and staff schedules.

- Conduct daily briefings and departmental meetings.

- Monitor staff grooming, punctuality and discipline.

- Evaluate employee performance and productivity.

- Conduct regular training on guest service and hotel standards.

- Motivate staff and maintain effective teamwork.

- Monitor room reservations and booking channels.





- Coordinate with the Reservations and Sales Departments.

- Ensure proper room allocation and inventory management.

- Monitor cancellations, no-shows and overbooking situations.

- Ensure accurate reservation information and guest profiles.

- Coordinate with Online Travel Agencies (OTA) such as Booking.com, Agoda and Expedia.

- Coordinate with Housekeeping for room status and room readiness.

- Coordinate with F&B; for guest requirements and meal arrangements.

- Work with Sales and Marketing to support corporate and group bookings.

- Coordinate with Accounts for billing, payments and financial reports.

- Coordinate with Engineering for guest room maintenance issues.

- Work closely with Security to ensure guest safety and security.

- Ensure compliance with 5-star hotel operating standards.

- Implement Standard Operating Procedures (SOPs).

- Conduct regular operational inspections.

- Maintain professional grooming and service standards.

- Ensure compliance with fire safety, security and emergency procedures.

- Monitor departmental performance and service quality.

- Review daily occupancy and revenue reports.

- Monitor arrivals, departures, VIP and group movement reports.

- Prepare monthly departmental performance reports.

- Monitor guest complaints and service recovery reports.

- Maintain proper documentation and operational records.

- Ensure accurate guest registration and C-Form submission as applicable.

- Monitor departmental expenses and control operational costs.

- Set departmental goals and operational targets.

- Develop strategies to improve guest satisfaction and revenue.

- Conduct performance appraisals.

- Handle staff grievances and disciplinary matters.

- Ensure effective communication between management and employees.

- Report departmental performance and operational challenges to the General Manager.

Pay: ₹30,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Front Office Manager (West Fort)
🏢 PLANET ASHOKA
📍 West Fort