Company Description Hotel Pal Heights is part of the dynamic hotel industry, offering guests comfortable accommodations and quality service. The property focuses on creating a welcoming environment for both business and leisure travelers. Team members are encouraged to uphold high standards of hospitality, cleanliness, and guest satisfaction. Working at Hotel Pal Heights provides exposure to professional hotel operations and opportunities to grow in the hospitality field.

Role Description The Front Office Executive role at Hotel Pal Heights is a full-time, on-site position based in Bhubaneswar.

The Front Office

Executive is responsible for managing reception duties, including welcoming guests, handling check-in and check-out procedures, and managing room reservations. Daily tasks include answering phone calls and emails, providing accurate information about hotel services, addressing guest inquiries, and coordinating with housekeeping and other departments to ensure smooth operations. The role also involves maintaining front desk records,



processing payments, and resolving guest concerns in a professional and timely manner.

The Front Office

Executive is expected to deliver courteous, efficient customer service and represent the hotel positively at all times.

Qualifications

- Strong Interpersonal Skills to interact effectively with guests and team members
- Proficiency in Receptionist Duties and Front Office operations, including check-in, check-out, and reservations
- Excellent Communication and Customer Service skills to handle inquiries and resolve issues professionally
- complete knowledge of IDS software'
- Complete knowledge of channel manager STAAH and OTA.
- Prior experience in hotel front office is mandatory.
- Ability to handle and resolve guest complains.
- Ability to work flexible schedule, including weekends and holidays, as required by hotel operations

📌 front office executive ( for hotel ) (Bhubaneswar)
🏢 HOTEL PAL HEIGHTS
📍 Bhubaneswar