Company Description United Hospital is a 50-bed, state-of-the-art super specialty hospital in Bengaluru, led by a panel of experienced doctors with strong expertise in advanced medical and surgical interventions. The hospital is committed to delivering holistic and affordable treatment, aiming to redefine healthcare through high-quality clinical care and patient-centered services. Team members work in a modern, well-equipped environment that supports excellent medical outcomes and compassionate care.

United

Hospital offers opportunities to contribute meaningfully to patients’ well-being while growing within a professional and supportive healthcare setting.

Role Description The Front Office Associate is responsible for managing the reception area and serving as the first point of contact for patients, visitors, and callers. Day-to-day tasks include greeting and guiding patients, handling check-in and registration processes, answering phone calls and inquiries, scheduling and confirming appointments, and coordinating with clinical and administrative teams for smooth patient flow. The role also includes maintaining accurate records, managing the waiting area, addressing basic customer service issues,



and ensuring a skilled and welcoming environment.

This is a full-time, on-site role based at United Hospital in Bengaluru.

Qualifications

- Strong customer-facing skills, including Customer Service and Communication, to interact professionally with patients, families, and staff.
- Proficiency in Receptionist Duties and Check-in processes, including front desk operations, appointment handling, and patient registration.
- Excellent Phone Etiquette for managing calls, routing inquiries, and providing clear information.
- Basic computer literacy and familiarity with hospital information systems or appointment scheduling software.
- Organizational skills, attention to detail, and ability to multitask in a fast-paced clinical environment.
- Previous experience in front office, hospitality, or healthcare reception is preferred.
- Ability to communicate effectively in English; knowledge of local languages (such as Kannada and Hindi) is an advantage.
- Minimum educational qualification: higher secondary school certificate or diploma; additional training in hospital administration or customer service is beneficial.

📌 Front Office Associate (Bengaluru)
🏢 United Hospital, Bangalore
📍 Bengaluru