Salary Range - Rs.15,000 to 18,000

Job Summary

The Front office Associate is responsible for delivering exceptional guest service experiences from check-in to check-out, handling guest inquiries, and ensuring smooth front office operations while maintaining the hotel’s service standards.

Key Responsibilities

- Greet and welcome guests promptly with warmth and professionalism.
- Perform guest check-ins and check-outs efficiently, following standard procedures.
- Manage reservations, room assignments, and guest requests accurately using the property management system (PMS).
- Handle guest inquiries, concerns, and complaints in a courteous and effective manner.
- Process payments and maintain accurate cash and credit transactions.
- Maintain updated records of bookings, cancellations, and no-shows.
- Coordinate with housekeeping and other departments for room readiness and guest needs.
- Provide guests with hotel information, services, and local attractions.
- Uphold the highest standard of security, confidentiality, and guest privacy.
- Ensure the front desk area is tidy, organized, and presentable at all times.

Qualifications & Skills:




- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Previous experience in a hotel front office or customer service role preferred.
- Proficiency in using hotel management software/PMS .
- Excellent verbal and written communication skills.
- Strong interpersonal skills with a guest-first attitude.
- Ability to multitask and remain calm under pressure.
- Flexible to work shifts, weekends, and holidays.

Growth Path: Front Desk Associate → Front Office Supervisor → Duty Manager → Front Office Manager

Why Join TGI Hotels & Resorts?

Prospect to grow in a reputed hotel group

- Dynamic and people-driven work culture
- Attractive incentives & performance rewards
- Exposure to independent unit leadership

Apply Now: Send your updated resume to: [email protected]

Only shortlisted candidates will be contacted.

Job Types: Full-time, Fresher

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits

- Food provided
- Paid time off
- Provident Fund

Language:
- Hindi (Preferred)
- English (Preferred)

Work Location: In person

📌 Front Office Associate (Bengaluru)
🏢 TGI Hotels and Hospitality Services
📍 Bengaluru