Role Description Job Title: Finacle Application Support Engineer – L2 Support

Experience: 3+ Years

Location: Bangalore / India

Employment Type: Full-Time

Job Summary We are seeking an experienced Finacle Application Support Engineer (L2 Support) to provide production support for Finacle Core Banking applications . The ideal candidate will have strong expertise in incident management, production support, release management, disaster recovery (DR) activities, and banking operations .

The role requires close coordination with business users, IT teams, vendors, and product support teams to ensure uninterrupted banking services and adherence to defined SLAs.

Key Responsibilities

Application Support & Incident Management

- Provide L2 support for Finacle Core Banking applications and related banking services.
- Analyze, troubleshoot, and resolve complex production incidents escalated by L1 support teams.
- Perform Root Cause Analysis (RCA) and recommend permanent fixes for recurring issues.
- Coordinate with Finacle/Infosys product support teams for product-level defects and enhancements.
- Ensure SLA compliance through timely incident resolution and effective communication.

Production Operations Support
- Monitor and support daily banking operations, including EOD (End of Day) and BOD (Beginning of Day) activities.
- Ensure successful execution of month-end, quarter-end, and year-end processing activities.
- Monitor application performance and proactively address issues impacting system availability.
- Support batch jobs, interfaces, and report-generation processes.





Patch & Release Management
- Manage end-to-end deployment of patches and releases across Test, UAT, Production, and DR environments.
- Perform impact assessments, validation testing, and implementation activities.
- Ensure minimal downtime during production releases and upgrades.
- Prepare detailed deployment and rollback plans.

Disaster Recovery & Business Continuity
- Participate in DR drills, failover testing, and business continuity exercises.
- Monitor replication between primary and DR environments.
- Troubleshoot and resolve Finacle-related issues during DR activities.

System & Database Support
- Support Unix/Linux servers hosting Finacle applications.
- Perform health checks, log analysis, backup verification, and basic database administration activities.
- Coordinate infrastructure upgrades and perform post-upgrade validations.
- Monitor application, middleware, and database performance.

New Product & Change Support
- Support configuration and parameterization of new banking products and services.
- Assist development teams with customization deployment and implementation activities.
- Provide post-implementation support and stabilization.





Stakeholder & Vendor Management
- Act as a liaison between business users, IT teams, vendors, and product support organizations.
- Facilitate issue resolution, change requests, and enhancement discussions.
- Prepare operational reports, incident documentation, and audit evidence.
- Recommend process improvement initiatives to enhance service delivery.

Required Skills

- Experience in Finacle Core Banking Application Support.
- Strong understanding of Core Banking Operations, EOD/BOD processes, and banking workflows.
- Knowledge of Incident Management, Problem Management, and Change Management processes.
- Experience with Unix/Linux commands and scripting.
- Basic knowledge of Oracle/SQL databases and database troubleshooting.
- Experience in patch deployment, release management, and DR activities.
- Understanding of production support tools, monitoring systems, and service management platforms.
- Robust analytical, troubleshooting, and communication skills.

Preferred Skills

- Finacle certification is an added advantage.
- Experience working in ITIL-based support environments.
- Exposure to banking domains such as CASA, Loans, Deposits, Payments, and Trade Finance.
- Knowledge of middleware and application server environments.

Educational Qualification Bachelor's Degree in Computer Science, Information Technology, Engineering, or a related field.

Skills Banking Solutions, Issue Analysis, Finacle, Incident Management, Change Management, High Availability and Disaster Recovery

📌 FinacleSupport--Associate III - Production Support (Bengaluru)
🏢 UST
📍 Bengaluru