Job Summary Job Title: Senior Project / Program Manager - Supply Chain Technology Solutions

Experience Level: 12-15 Years

Work Location: Bangalore

Employment Type: Full time

Practice / Business Unit: Enterprise Supply Chain & Digital Transformation

Role Overview We are seeking an accomplished Senior Project / Program Manager with 12 to 15 years of IT delivery experience to lead end-to-end customer program implementations in the Supply Chain & Logistics domain. In this role, you will be the single point of delivery accountability, driving large-scale digital transformation initiatives, custom enterprise application developments, and system integrations. The ideal candidate pairs a solid technical foundation (Java, Python, SQL, REST/Microservices) with executive-level customer stakeholder management, cross-functional leadership, contract governance, and budget management.

Key Responsibilities

1. End-to-End Program Delivery & Governance
- Own full lifecycle delivery (Initiation, Discovery, Architecture, Build, QA, Deployment, Hypercare, and Warranty) for complex, multi-track customer engagements.
- Establish and run formal engagement governance frameworks: Steering Committees (SteerCos), Monthly Operational Reviews (MOR), and Weekly Status Reviews (WSR) with VP/C-level customer stakeholders.
- Manage program baselines including scope, schedules (WBS), budgets ($3M-$10M ), resource allocation, risks (RAID logs), change orders (CRs), and commercial dependencies.
- Enforce agile (Scrum/Kanban) and hybrid project methodologies, tracking delivery velocity, burndown, burnup, and milestone adherence using tools like Jira, Confluence, and Azure DevOps.

- Domain Execution (Supply Chain & Logistics)

- Spearhead software implementations supporting core supply chain functions: Transportation Management (TMS), Warehouse Management (WMS), Order Management (OMS), Inventory Optimization, Fleet Logistics, and Demand Planning.
- Oversee integration workflows involving real-time freight tracking,



Electronic Data Interchange (EDI/B2B like 856/ASN, 204, 214, 850), and API-driven carrier/vendor ecosystems.
- Bridge the gap between customer business operations (Supply Chain Directors, Logistics Planners) and technical engineering teams to translate complex business needs into clear epics, user stories, and acceptance criteria.

- Technical Leadership & Solution Oversight

- Leverage a hands-on technical background (Java/J2EE, Python, Relational & Analytical SQL) to assess architectural trade-offs, conduct code/design reviews with engineering leads, and challenge technical assumptions.
- Direct teams building distributed, event-driven microservices architectures (Spring Boot, Kafka/RabbitMQ, Docker/Kubernetes) and Python-based data pipelines/analytics engines.
- Review complex SQL queries, database schemas, and data pipelines to troubleshoot performance bottlenecks, system integration failures, and data consistency issues across staging and production environments.

- Customer Management & Stakeholder Alignment

- Act as the primary trusted advisor to customer leadership, managing expectations, navigating conflicting priorities, and steering scope boundaries diplomatically.
- Lead executive escalation resolution, incident reviews, root-cause analyses (RCAs), and post-mortems for high-severity delivery blockers.
- Drive engagement financial health: manage Statement of Work (SOW) deliverables, billability/utilization targets, invoice approvals, profit margins, and revenue forecasting.

- Team Leadership & People Development

- Directly lead, mentor, and motivate distributed engineering teams (50 members comprising Technical Leads, Java/Python Developers, QA Engineers, Data Engineers, and Scrum Masters).
- Drive hiring, onboarding, performance evaluations, technical upskilling, and retention across global delivery centers.

Required Qualifications & Competencies

- Education: Bachelor's or Master's degree in Computer Science, Information Technology, Industrial Engineering, Supply Chain, or a related field.
- Years of Experience: 12 to

📌 ERP Specialist (India)
🏢 HCL Technologies
📍 India