Role Description

Job Title: Workplace support Specialist - L2/L3 Location: India Shift: EMEA Experience: 6+ years in endpoint management, Intune, Entra, patching, and antivirus administration. We are seeking a skilled Workplace Management Specialist to oversee and maintain endpoint devices, ensuring compliance with patching, AV and EOL along with supporting end user device support. As a Workplace Management Specialist, you will play a vital role in remediating issues related to intune, entra.

M365 and ensuring the optimal performance and compliance of end-user devices.

Responsibilities: Endpoint Patch and Antivirus Compliance: Manage and maintain endpoint devices to ensure compliance with patch updates and antivirus software.

Patching Desktops/Laptops: Ensure timely and consistent patching of operating systems and applications on desktops/laptops to maintain security and functionality.

Antivirus Client Configuration: Configure and manage antivirus client software on endpoint devices, ensuring proper settings and regular updates.

Group Policy Management: Utilize tools like Tanium, Intune or Entra for group policy management to enforce endpoint security measures and configurations.

Microsoft Defender: Leverage the MS E5 licenses to manage Defender portal and ensure AV policies and app vulnerabilities are up to date.

Collaboration for Security Resolutions: Engage with other support teams to resolve malware or antivirus outbreaks, adhering to customer security policies. Collaborate with third-party providers when necessary.

Vendor Liaison:



Act as the liaison between the organization and relevant vendors to address malware or virus attacks, coordinating for swift resolution.

Systems and Application Patching: Perform patching activities for systems and applications including M365, MS Office, browsers, Adobe, and other standard applications.

Requirements: Experience: 6+ years of experience in workplace management, focusing on endpoint patching, device and application management in Intune and identity management in Entra. Knowledge of defender and corresponding policy and reporting is a plus.

Technical Skills: Proficiency in managing and patching desktops/laptops in a Windows environment.

Experience with antivirus software configuration and management. Familiarity with AD, Tanium, Intune, or similar tools for group policy management. Knowledge of MS end point management tools like Intune, Entra, Defender.

Security Compliance: Understanding of security protocols, policies, and best practices related to patching and antivirus management. Problem-solving Skills: Robust analytical and problem-solving abilities to address malware/virus outbreaks and related issues.

Communication: Excellent communication skills to collaborate effectively with cross-functional teams and vendors.

Vendor Engagement: Experience in liaising with vendors for incident resolution and support. Detail-oriented: Attention to detail in ensuring compliance and accurate documentation.

Skills

Patch Management, Production Support, Microsoft 365, Microsoft Entra ID, Active Directory, Endpoint Management, Compliance Management

📌 Endpoint Management(Intune,Entra.Patching) (Hyderabad)
🏢 UST
📍 Hyderabad