Role & responsibilities

- Providing L2 support in Dynatrace all activities.

- Install, configure, manage, customize, and troubleshoot APM solutions, primarily in Dynatrace.

- Create configuration and installation documents, design documents, SOPs and other project governance and technical documents.

- Should have strong knowledge on Dynatrace monitoring tool.

- Good experience in RUM i.e. User action/session properties, request attributes, SLOs, calculated metrics, Mobile app user experience monitoring, Key user action metrics, Funnel charts for journeys etc.

- Strong in Create dashboards, custom views, metrics, and alerts in the Dynatrace Dashboard Tool.

- Must have strong functional and working knowledge on Dynatrace.

- Maintain the Dynatrace components effectively without any issues.

- Expertise in problem solving within the deadlines without impact to the customer.

- Experience in performing application performance analysis.

- Able to create user access based on the request.

- Should have knowledge on Alerting & Tagging Configuration.

- Familiar on Dynatrace licensing activities.

- Good team player and receptive to suggestions.

- Monitoring Response Time, Web request.





- Generate and analyze thread Dump.

- Providing performance tuning suggestion to application team on basis of reports

- Should have basic knowledge on UNIX commands.

- Customize and configure based on customer requirements.

- Experience in designing and implementing sophisticated data visualization strategies.

- Handling API rest services to pull the reports.

- Should be able to work in 24 x 7.

Preferred candidate profile

- 6+ years of relevant experience

- Proven ability to plan and execute workload in a pressurized & dynamic environment.

- ITIL Certified or a strong working knowledge of ITIL Incident, Problem and Change Management disciplines.

Technical skills

- Strong Knowledge in Dynatrace tool processes and concepts.

- Experience on APM related areas on Java, .NET, and PHP.

- Ability to direct and guide team to resolve crisis situations within prescribed SLAs.

Other skills

- Documentation and reporting skills. Should be a quick learner and have valuable communication and interpersonal skill.

- Should be willing to work in a 24*7 environment and a good team player.

📌 Dynatrace Admin (Mumbai)
🏢 Tech Mahindra
📍 Mumbai