Role Description

UST is looking for a Junior RPA Support Engineer with 3+ years of IT experience and strong proficiency in UiPath and L1/L2 Support. The role focuses on supporting, monitoring, troubleshooting, and maintaining UiPath automation solutions in a production environment.

The position requires working in a rotational Morning / Noon / Night shift and operating from the office in accordance with UST policy.

Key Responsibilities

- Provide L1/L2 Support for UiPath automation solutions in production environments.
- Monitor UiPath bots and workflows to help ensure reliable production operations.
- Analyze and resolve incidents, service requests, bot failures, runtime exceptions, and production issues within defined SLAs.
- Perform root cause analysis for recurring production issues and support preventive actions.
- Support UiPath administration, job scheduling, bot management, deployments, upgrades, and release activities.
- Collaborate with development, infrastructure, and business teams while resolving production support issues.
- Prepare operational reports, maintenance documentation, and support metrics.




- Participate in on-call support and critical incident management activities when required.
- Follow Change Management processes and controls when implementing production changes.

Required Skills

Proficient

- UiPath
- L1/L2 Support

Intermediate
- Change Management

Experience
- 3+ years of overall IT experience

Employment Details
- Employment Type: Full-time employee
- Location: Across India
- Work Arrangement: Work from Office as per UST policy
- Shift: Morning / Noon / Night shifts on rotation
- Notice Period: Immediate joiners preferred

Why Join UST At UST, you will have the opportunity to contribute to technology-led solutions and digital transformation initiatives while building your experience in production automation support. The workplace offers opportunities for continuous learning, collaboration, and career growth.

Skills

Production Support, Robotic Process Automation, SQL, Change Management, Observability, Automation Anywhere, Ticketing Systems, UiPath

📌 Developer III - Software Engineering (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram