– Deputy Manager, Operations

Role Overview:

Responsible for managing day-to-day operations, driver partner and vendor management, SLA adherence, and team performance to ensure seamless service delivery.

Key Responsibilities

- Onboard and manage quality driver partners and vendors.

- Ensure driver partners are adequately trained, process-driven, and customer-centric.

- Monitor operational performance and ensure adherence to customer-agreed SLAs.

- Resolve operational challenges and restore business operations during disruptions.

- Hire, train, coach, and mentor Supervisors.

- Drive team productivity, operational efficiency, and customer satisfaction.

- Ensure process compliance and smooth day-to-day operations.

Experience Required
- Experience in logistics, transportation, or supply chain operations.

- Solid expertise in vendor management, driver partner management, and team handling.

- Excellent problem-solving and stakeholder management skills.

📌 Deputy Manager – Operations (Goa)
🏢 Mahindra Logistics
📍 Goa