Job Title: Customer support representative

Location: - Saket, New Delhi, India

Working Hours: 10 AM to 7 PM (Alternate Saturday Off)

Experience: - 6 Months -1 year only

Employment: - Full Time

Phone: (phone hidden)

:

We are looking for a proactive and detail-oriented Customer Support Representative to join our team. The candidate will be responsible for handling clients, managing customer data, maintaining CRM records, and ensuring smooth communication and coordination with customers.

The ideal candidate should have excellent communication skills, solid data management abilities, and experience in handling client queries, resolving concerns, and maintaining long-term customer relationships.

Key Responsibilities:

1. Client Handling & Relationship Management

- Handle day-to-day client communications through calls, emails, and other communication channels.
- Address client queries, concerns, and complaints professionally and efficiently.
- Maintain positive relationships with existing clients and ensure customer satisfaction.

2. Data Management & CRM

- Maintain and update client information in the CRM system.
- Ensure accuracy, completeness, and consistency of customer records.
- Manage client databases, contact details, follow-ups, and interaction history.




- Regularly monitor and organize customer data for easy accessibility.
- Prepare and maintain daily, weekly, and monthly reports.
- Ensure proper documentation and confidentiality of client information.

3. Customer Support & Coordination

- Act as the primary point of contact for assigned clients.
- Coordinate with internal teams to resolve client-related issues.
- Track customer requests and ensure timely follow-ups.
- Maintain records of client interactions and ensure no communication is missed.
- Provide regular updates to clients regarding ongoing queries and requirements.

Qualifications:

- Bachelor's degree in Business Administration, Marketing, or a related field.
- 6 Months -1 year only of experience in customer support, client servicing, or customer relationship management.
- Excellent verbal and written communication skills.
- Good knowledge of MS Excel, Google Sheets, and CRM tools.
- Strong data management and organizational skills.
- Ability to handle multiple clients and tasks efficiently.
- Problem-solving skills with a customer-focused approach.
- Attention to detail and accuracy in maintaining records.
- Ability to work independently as well as in a team.

📌 Customer Support Representative (Saket)
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📍 Saket