Job Overview:

We are looking for a Customer Support Executive with excellent communication and customer-handling skills. The candidate will be responsible for interacting with customers, food business operators, and trainees, resolving queries, and providing complete information about the Training and Certification Programmes run by The Red Carpet Ventures.

The candidate should be comfortable handling inbound and outbound calls, WhatsApp queries, explaining training programmes, and assisting participants throughout the registration and training process.

Key Responsibilities:

- Handle inbound and outbound calls as per the assigned workflow.
- Respond to customer queries through WhatsApp chats, calls & emails.
- Explain details about training programmes, including Fresh and Refresher courses.
- Provide information regarding training fees, schedules, languages, eligibility, and registration procedures.
- Assist customers with the online registration and payment process.
- Resolve queries related to training sessions, rescheduling, payments, and participation.
- Maintain regular follow-ups with interested customers and registered trainees.




- Ensure a smooth and positive customer experience throughout the training journey.
- Update call status, customer details, and remarks accurately in the CRM/system.

Required Skills:

- Strong communication skills in Hindi and English (Mandatory)
- Must know any of the one Regional language from these three Bengali, Tamil, Telugu.
- Good customer-handling and convincing skills.
- Ability to manage multiple conversations (calls and WhatsApp chats).
- Basic knowledge of CRM or customer-handling tools.
- Active listening and problem-solving abilities.
- Ability to explain training-related information clearly and patiently.

Qualifications:

- Minimum 12th pass / Graduate preferred.
- Prior experience in customer support, telecalling, or sales is a plus.

Additional Requirements:

- Comfortable with calling and chatting simultaneously.
- Positive attitude and team player.
- Ability to work in a target-driven setting.
- Willingness to learn and understand FoSTaC training procedures and processes.

📌 Customer Support Executive (Gurugram)
🏢 the red carpet ventures
📍 Gurugram