Experience: 2-5 Years

Employment Type: Full-Time

Location: Green Atria, 406, Anand Mahal Rd, above United Green Hospital, Giriraj Society, Adajan, Surat, Gujarat 395009

About the Role

We are looking for a customer-focused Customer Success Manager to build strong client relationships, understand customer needs, ensure a positive customer experience, and drive long-term customer satisfaction and retention.

Key Responsibilities

- Build and maintain strong relationships with clients and key stakeholders.
- Understand customer expectations and ensure a smooth customer journey.
- Conduct regular client follow-ups to gather feedback and identify areas for improvement.
- Coordinate with internal teams to resolve customer concerns and ensure timely delivery.
- Monitor customer satisfaction, engagement, and retention.
- Identify opportunities for account growth, upselling, and cross-selling.
- Proactively address customer challenges and ensure effective communication.
- Maintain client records, feedback, and engagement reports.




- Identify opportunities to improve customer experience and service quality.

Required Skills

- 2-5 years of experience in Customer Success, Client Servicing, Account Management, or a similar role.
- Excellent verbal and written communication skills.
- Strong relationship management, problem-solving, and coordination abilities.
- Customer-centric mindset with valuable follow-up and organizational skills.
- Ability to manage multiple clients and priorities effectively.
- Familiarity with CRM tools and customer engagement platforms is an advantage.

Ideal Candidate: A proactive professional who enjoys working with people, building lasting client relationships, solving problems, and ensuring an excellent customer experience. Pay: From ₹400,000.00 per year

Benefits

- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
- Work from home

Work Location: In person

📌 Customer Success Manager (Surat)
🏢 Envision Beyond
📍 Surat