Short Summary

Skills: Excellent communication, good with software products

Experience: 2-6 years of experience at a SaaS company

Location: Remote (hybrid available for Delhi NCR)

Company website: https://www.sumtracker.com

About the Company

Sumtracker is a leading SaaS solution for inventory management serving e-commerce businesses worldwide. Founded by IIT Delhi alumni Ankit and Kush, the company has a global client base across the US, the UK and Australia.

About the role

You’ll own the customer journey at Sumtracker, from a trial user’s first conversation with us to their long-term success with the product. This is an individual contributor role with the autonomy to manage your own accounts and work directly with the product team to improve the customer experience.

Responsibilities

- Convert new signups: Connect with trial users via email, chat, and video calls, and run product demos to convert them into paying customers.
- Onboard customers: Guide current customers through setup and help them get started with Sumtracker
- Proactive customer success: Check in regularly, build strong relationships, and help customers get the most out of Sumtracker
- Manage customer communication: Answer questions over email and calls, and follow up until issues are resolved
- Manage account health: Check in regularly,



track customer satisfaction, and look for ways to retain and grow accounts
- Help improve the product: Share customer feedback, bugs, and feature requests with the product team and follow up on improvements
- Automate repetitive tasks: Build simple workflows to save time on routine work

Qualifications

- 2-6 years of experience at a SaaS company
- Exceptional oral and written communication skills with the ability to clearly explain technical concepts
- A genuine passion for helping customers succeed and a strong commitment to providing outstanding service
- Ability to work independently, take initiative, and manage multiple tasks effectively

Work Policy

Remote role. 5-day work week. Hybrid option available. We have the following shifts. You will be assigned a fixed shift.

- 5 pm to 2 am (IST)
- 8 am to 5 pm (IST)

Office location for hybrid work: WeWork Platina Tower, near Sikanderpur Metro Station, DLF Phase 1, Gurgaon.

Why should you join us?

- Attractive salary with annual increments
- Good leave policy, medical insurance and other perks
- Take on a pivotal role with full ownership, accelerating your career
- Work with customers across the US, UK, Australia, and more
- Solve real problems using AI and modern tools

📌 Customer Success Lead (Bengaluru)
🏢 Sumtracker
📍 Bengaluru