Zentegra Advisors Pvt Ltd.

Ardente Office One, A Block Unit 1120, Hoodi Circle, Whitefield, Maahadevapura Post,

Bangalore – 560048. www.zentegra.com www.nmg.cpa

Position Open : 2

Job Title: Customer Success Executive

Department: Customer Support

Job Summary

We are looking for a confident and articulate Customer Success Executive with excellent verbal and written communication skills to join our Client On-boarding team.

The candidate will interact directly with US-based clients, understand their requirements, guide them through our services and products, address queries, and ensure a smooth on-boarding experience. The ideal candidate should be comfortable communicating with international clients, building professional relationships, and handling conversations independently.

Roles & Responsibilities

· Communicate with US-based clients through calls, emails, and other communication channels.

· Assist clients with on-boarding and provide guidance on the company's services and products.

· Understand client requirements, respond to inquiries, and provide timely resolutions.

· Maintain professional and positive client relationships through effective communication.

· Coordinate with internal teams to ensure timely completion of client requirements.

· Follow up with clients and ensure a smooth on-boarding experience.

· Maintain documentation, client records, and key process flows.





· Identify opportunities for process improvement and contribute to enhancing customer experience.

· Manage assigned tasks independently while maintaining accuracy and meeting deadlines.

Required Skills & Abilities

· Excellent verbal communication skills with strong spoken English proficiency.

· Ability to communicate confidently, clearly, and professionally with US-based clients.

· Strong interpersonal and relationship-building skills.

· Excellent listening and comprehension skills with the ability to understand client requirements.

· Professional email writing and business communication skills.

· Confidence in handling client calls, queries, and follow-ups.

· Strong problem-solving and analytical abilities.

· Positive time management and multitasking skills.

· Proficiency in MS Office applications.

Education & Experience

· PUC and above.

· 0–2 years of experience in Customer Support, Customer Success, Client Servicing, or related roles.

· Freshers with exceptional communication skills are welcome to apply.

Job Type: Full-Time

Working Days: Monday to Friday

Shift Timings:

6:30 PM – 3:30 AM IST

OR

7:30 PM – 4:30 AM IST

Salary Package: ₹3,00,000 – ₹4,50,000 per annum

Contact Person: Praveen Paul – (phone hidden) Email: [email protected]

📌 Customer Success Executive (Bengaluru)
🏢 ZENTEGRA - Your Partner in Business Transformation
📍 Bengaluru