We are seeking a dedicated and skilled Customer Service Representative to join our team in Maharashtra. The ideal candidate will play a crucial role in ensuring customer satisfaction and managing order processes effectively within our supply chain operations. This position requires a proactive individual who can handle customer inquiries, resolve issues, and maintain a high level of service quality.

Key Responsibilities

- Respond to customer inquiries via phone, email, and chat, providing accurate information and assistance.
- Manage order processing, ensuring timely and accurate fulfillment of customer requests.
- Collaborate with supply chain teams to address any issues related to inventory, shipping, and delivery.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.




- Provide feedback to management regarding customer trends and potential areas for improvement.

Required Skills

- Strong customer service skills with a focus on customer satisfaction.
- Knowledge of supply chain processes and order management systems.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a team workplace.
- Problem-solving skills and the ability to handle challenging situations with professionalism. If you are passionate about delivering exceptional customer service and have experience in supply chain and order management, we encourage you to apply for this exciting opportunity. Join us in making a difference in our customers' experiences and contributing to our company's success.

This job is provided by Shine.com

📌 Customer Service Representative (Mumbai)
🏢 EduRun Group
📍 Mumbai