- Coordinate with internal teams for freight forwarding and customs clearance.
- Ensure accurate documentation and processing of shipments according to company standards.
- Manage customer service operations, ensuring timely resolution of queries and issues.
- Provide exceptional customer support through phone calls, emails, and chats.
- Develop solid relationships with customers by understanding their needs and preferences.
Desired Candidate Profile
- 4-9 years of experience in freight forwarding industry.
- Strong knowledge of freight forwarding processes, including customs clearance procedures.
- Excellent communication skills for effective interaction with customers over phone/email/chat.
- Ability to work independently with minimal supervision while maintaining high levels of productivity.
- IATA certified (IMDG Course) candidate will have added advantage.