Department: Front Office / Sales &

- OperationsDesignation: Customer Relationship Executive (CRE)Industry: Premium Fitness &
- WellnessLocation: NOXUZ – The Fitness EmpireReporting To: HR Manager / Branch Manager

1. Job Purpose

To manage customer relationships, handle enquiries, convert potential leads into memberships, ensure excellent member experience, and coordinate daily front-office and gym operations.

1. Key Responsibilities

A.

Customer

Enquiry &

- Sales

- Handle walk-in, phone, WhatsApp and social media enquiries.

- Explain membership plans, packages, facilities and offers.

- Conduct gym tours for prospective clients.

- Convert enquiries into paid memberships.

- Follow up with potential customers regularly.

- Maintain daily enquiry and conversion reports.

- Achieve monthly sales and membership targets.

B.

Customer Relationship

Management

- Maintain professional relationships with existing members.

- Contact new members after registration to ensure proper onboarding.

- Follow up with inactive members and membership renewals.

- Handle customer complaints and coordinate with management for solutions.

- Collect customer feedback and suggestions.

- Ensure a premium customer experience.

C.

Front Office

Management

- Manage daily reception activities.

- Handle membership registrations and renewal procedures.

- Maintain customer databases and membership records.

- Ensure all registration forms and documents are properly updated.

- Coordinate member entry and check-in procedures.

- Maintain front-office discipline and professional appearance.

D. Trainer &

- Personal Training Coordination

- Coordinate with trainers regarding new member onboarding.

- Follow up on trainer sales targets and performance updates.

- Maintain Personal Training (PT)



enquiry and conversion records.

- Track PT session updates and package validity.

- Coordinate PT renewals and pending session follow-ups.

- Ensure recent members are connected with the appropriate trainers.

E. Administrative &

- Operational Duties

- Maintain reception stationery and necessary forms.

- Monitor front-office inventory and report stock requirements.

- Coordinate with the café and other departments when required.

- Prepare daily, weekly and monthly reports.

- Communicate operational issues to the management team.

- Support promotional campaigns and membership activities.

1. Key Performance Indicators (KPIs)

- Monthly membership sales target achievement.

- Enquiry-to-membership conversion ratio.

- Follow-up completion rate.

- Membership renewal percentage.

- PT enquiry conversion.

- Customer satisfaction and complaint resolution.

- Accuracy of customer data and reports.

- Front-office discipline and operational efficiency.

1. Required Skills &
- Qualifications

- Good communication skills in English and Malayalam.

- Strong customer-handling and interpersonal skills.

- Basic computer knowledge and MS Excel.

- Sales and negotiation skills.

- Ability to manage multiple responsibilities.

- Professional attitude and presentation.

- Previous experience in gym, hospitality, sales or customer service preferred.

1. Professional Standards

- Maintain a qualified and welcoming attitude.

- Never ignore customer enquiries or complaints.

- Ensure every enquiry receives timely follow-up.

- Maintain confidentiality of customer information.

- Avoid personal mobile usage during working hours.

- Maintain punctuality and workplace discipline.

- Follow all company policies and management instructions.

Pay: ₹10,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Executive (Kozhikode)
🏢 NOXUS GYM
📍 Kozhikode